DBHDS - Technical Support Analyst 2
DBHDS - Technical Support Analyst 2
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Title: Technical Support Analyst
Duration : Long term Contract role
Location: Richmond VA / Onsite
4 days /week ON SITE required (One remote/week)
ABOUT THE ROLE
This position provides consultative and technical support services to DBHDS staff to ensure timely problem resolution system/data access and optimal system performance
- Act as a first point of contact for providing technical support to all areas within the organization.
- Provide telephone walkin and email support to the Help Desk FieldFacultyStaff Help Desk as needed.
- Accurately document request history and work in Help Desk Ticketing System; documentation of efforts through the ticketing and inventory management systems.
- Installation configuration set up and maintenance setup of desktop and laptop computer hardware and software for faculty staff.
- Triage and route advanced second and third tier requests to the appropriate technical personnel.
- Provide timely resolution of problem or escalation on behalf of the user by maintaining strong working relationships with IT professionals in areas such as network services software systems engineers and application developers.
Required/Desired Skills
Employment Type
Remote
Company Industry
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
