Senior IT Technician
Senior IT Technician
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Job Description
Duties & Responsibilities
Managing other Level 1 technicians in their daily duties and responsibilities
Managing the bidding process on new business for the organization
Providing quotes on parts and work needing to be done to clients in a timely manner
Gathering relevant information related to a client issue
Ability to identify investigate assess document and resolve network software and hardware problems
Ability to communicate clearly and effectively while speaking with both end users and technical support
Ability to resolve 95 of client issues prior to escalation
Server maintenance and troubleshooting
Basic client support including DHCP reservation GPO creation security groups user creation email and Exchange troubleshooting
Client Workstation Server and printer onboarding (creation of documentation workstation and server setup domain transition)
Ability to install configure operate and maintain computer equipment network appliances and software applications
Knowledge and Skills
Experience with ticketing solutions (AutoTask Connectwise)
Ability to quickly learn and utilize new programs/software
Methodical consistent and creative troubleshooting skills
Comfortable working in timesensitive environment with deadlines and interruptions
Enthusiastic team player with excellent communication skills
Excellent writing and research skills
High level of common sense and adaptability to thrive in an environment of growth
Education Training and Experience
Diploma in Computer Science/Networking/Systems Administration with a strong knowledge of networking IT systems security servers and firewalls
Recent related experience of 5 years in a customer service/computer related role
Or an equivalent combination of education training and experience
Other certifications: Microsoft MOS MCITP server and/or Client CISCO CCENT or CCNA CompTIA A Network Server
Required Experience:
Senior IC
Employment Type
Full-Time
