GUCCI Store Trainer
GUCCI Store Trainer
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Job Description
Summary
Job Description
The Store Trainer will be responsible for effectively delivering and executing all training projects in their area of responsibility. This role will coach and facilitate instore onetoone and classroom Business Trainings (Face2Face and virtual). This position will be accountable for influencing business results through effective delivery of training onboarding and coaching.
Key Accountabilities& Responsibilities
The Store Trainer will manage the training activities for their specifically assigned scope of work.
The primary training activities will include:
DELIVERY
o Deliver/Facilitate Onetoone classroom meeting in store training
o Ability to adapt style and methodology to meet the audiences needs
o Create a positive learning environment/culture
CONSULTANT
o Be the Training Expert and partner for the Store Manager and the Retail Area Manager
o Provide effective recommendations and solutions to meet Business Training needs
PERFORMANCE
o Monitor the Training KPIs according to the global frame work (NPS Retention Behaviours ROTI)
o Monitor & Analyse Business KPIs in order to identify learning solutions to impact sales
COACHING
o Strong ability to identify and leverage coaching moments to change behaviors and improve performance
o Ability to adjust style and approach to coach at any level
SELLING EXPERTISE (experience in a selling environment)
o Confident and experienced at selling
o Strong ability to read customers and uncover needs
o Ability to transfer selling skills and techniques
o Experienced in product storytelling
CURIOSITY & DESIRE TO LEARN & GROW
o Strong desire to learn and to selfdevelop
o Quick to absorb and apply new information
o Stays informed on learning and training trends
PRODUCT KNOWLEDGE
o Product expert
o Passion for brands and storytelling
o Aware of fashion industry trends
STAKEHOLDERS MANAGEMENT
o Manage the relationships between the business owners and the Training team
o Work with the business owners to assess training needs and to define training priorities
COMMUNICATIONS
o Be the voice of the Retail Academy
o Develop and execute communication strategies tied to the Business Training projects
o Be a Change Management leader for all Business Training processes and Retail evolution
o Ensure training content and delivery is meeting communicated expectations
Functional requirements
- Min. 5 yrs. in the Retail Industry (ideally including Retail shop floor background)
- Previous experience in training departments and/or in roles where training and developing others was part of the job mission
- Influencing skills
- Project Management
- Familiar working with the store environment
- Strong Retail Business Orientation
- Knowledge of adult learning techniques
- Proven experience of presentation and people development
- Experience in Digital Learning
- Good analytics approach
- International experience and Strong cultural sensitivity
- Fluency in English and Spanish; knowledge of other languages is appreciated.
- Well spoken agile approach can do attitude and high teamwork skills
Behaviour
- (Considerate Thinker) Thinks in a connected way understanding how own decisions impact others
- (Solution Developer) Generates insights from a widerange of available internal and external trends around D&I and turns them into effective strategies and programs
- (Connection Builder) Work beyond hierarchy to build bridges and brings people to work collaboratively. Communicates impactfully and adapts messaging in a way that it inspires others to act
Gucci is committed to building a diverse workforce. We believe diversity in all its forms gender age disability nationality culture religious beliefs and sexual orientation enriches the workplace. It opens up opportunities for people to express their talent both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates regardless of their background.
Job Type
RegularStart Date
Schedule
Full timeOrganization
Luxury Goods Spain S.L.Employment Type
Full-Time
