Employee Relations Specialist CS India - Employee Relations
Employee Relations Specialist CS India - Employee Relations
Posted on :
09-04-2025
Employer Active
1 Vacancy
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Job Description
The Workplace Issue Committee (WIC) Specialist plays a critical role in managing and resolving workplace concerns related to Sexual Harassment (SH) and Workplace Harassment (OC) investigations. This position is responsible for driving WIC capability building ensuring compliance with internal policies and legal frameworks and mitigating risks related to PR exposure and litigation. The incumbent will work closely with senior Operations and People Experience & Technology (PXT) leaders as well as Legal PR and Site Leaders to address complex and timesensitive employee issues. Success in this role requires strong judgment independent decisionmaking and the ability to influence and collaborate across multiple stakeholders.
Key job responsibilities
Investigation Management: Lead and oversee SH and OC investigations ensuring a thorough unbiased and timely resolution of workplace concerns.
Compliance & Risk Mitigation: Ensure all investigations and resolutions align with company policies labor laws and regulatory requirements minimizing legal and reputational risks.
Capability Building: Develop and implement training programs to enhance WIC members investigative skills decisionmaking and understanding of compliance requirements.
CrossFunctional Collaboration: Partner with senior Operations PXT leaders Legal PR and Site Leadership to address employee concerns and drive a culture of fairness and accountability.
Process Improvement: Continuously refine investigation protocols reporting mechanisms and risk mitigation strategies to improve effectiveness and efficiency.
Stakeholder Communication: Serve as a trusted advisor providing guidance and strategic insights to leadership on highrisk cases and emerging workplace issues.
Data Analysis & Reporting: Monitor trends and generate reports on SH and OC cases offering datadriven recommendations for proactive intervention strategies.
Confidentiality & Ethics: Uphold the highest standards of integrity discretion and professionalism when handling sensitive workplace matters.
Experience in contact center operations
5 years of human resources experience
Masters degree
Experience with process improvement and stakeholder management
Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Key job responsibilities
Investigation Management: Lead and oversee SH and OC investigations ensuring a thorough unbiased and timely resolution of workplace concerns.
Compliance & Risk Mitigation: Ensure all investigations and resolutions align with company policies labor laws and regulatory requirements minimizing legal and reputational risks.
Capability Building: Develop and implement training programs to enhance WIC members investigative skills decisionmaking and understanding of compliance requirements.
CrossFunctional Collaboration: Partner with senior Operations PXT leaders Legal PR and Site Leadership to address employee concerns and drive a culture of fairness and accountability.
Process Improvement: Continuously refine investigation protocols reporting mechanisms and risk mitigation strategies to improve effectiveness and efficiency.
Stakeholder Communication: Serve as a trusted advisor providing guidance and strategic insights to leadership on highrisk cases and emerging workplace issues.
Data Analysis & Reporting: Monitor trends and generate reports on SH and OC cases offering datadriven recommendations for proactive intervention strategies.
Confidentiality & Ethics: Uphold the highest standards of integrity discretion and professionalism when handling sensitive workplace matters.
Experience in contact center operations
5 years of human resources experience
Masters degree
Experience with process improvement and stakeholder management
Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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