Servicenow CSM Developer
Servicenow CSM Developer
Posted on :
08-04-2025
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1 Vacancy
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Job Description
Overview
The ServiceNow CSM Developer plays a pivotal role in the design development and enhancement of Customer Service Management (CSM) solutions within the ServiceNow platform. This position is essential for organizations looking to streamline their customer service processes improving both efficiency and user satisfaction. The ServiceNow CSM Developer will work closely with various stakeholders to understand their needs and translate them into robust technical solutions. Through a combination of technical skills and a deep understanding of customer service processes the developer ensures that the ServiceNow CSM modules are configured accurately meet business requirements and provide a seamless experience for users. The role is crucial in driving the adoption of the ServiceNow platform and maximizing its potential to deliver exceptional customer service by utilizing best practices and innovative solutions.
Key Responsibilities
- Design and develop ServiceNow CSM applications and modules.
- Configure and customize ServiceNow CSM workflows to enhance customer service processes.
- Integrate ServiceNow with thirdparty applications through REST and SOAP APIs.
- Perform data modeling and management to support various customer service functions.
- Conduct requirements gathering sessions to understand business needs.
- Create user stories and documentation for development and deployment.
- Provide ongoing maintenance and support for existing ServiceNow CSM implementations.
- Develop custom applications and functionalities using JavaScript and ServiceNow tools.
- Collaborate with crossfunctional teams to ensure seamless project .
- Implement best practices for CSM solutions within the ServiceNow platform.
- Monitor and troubleshoot ServiceNow CSM modules to resolve issues promptly.
- Conduct user training and workshops to ensure effective platform utilization.
- Stay updated on ServiceNow updates and CSM trends to recommend improvements.
- Actively contribute to project planning and strategy discussions.
- Participate in service reviews and feedback sessions to drive continuous improvements.
Required Qualifications
- Bachelors degree in Computer Science Information Technology or a related field.
- Total 5 years of experience working with ServiceNow CSM modules.
- Strong proficiency in JavaScript and other web technologies.
- Experience with REST and SOAP API integration.
- Understanding of customer service processes and best practices.
- Knowledge of ServiceNow development tools and functionalities.
- Familiarity with Agile development methodologies.
- Strong analytical and problemsolving skills.
- Ability to work in a collaborative team environment.
- ServiceNow Certified Application Developer certification is a plus.
- Excellent communication skills both verbal and written.
- Experience with version control systems (e.g. Git).
- Ability to manage multiple projects and priorities simultaneously.
- Strong attention to detail and commitment to quality.
- Willingness to learn and adapt to new technologies and tools.
data modeling,csm,communication skills,servicenow,user interface design,agile methodology,soap api,javascript,analytical skills,workflow management,rest api,problem-solving skills,agile methodologies,version control systems (git),servicenow csm
Employment Type
Full Time
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