To provide services and support to more senior P&O Services colleagues typically learning through on the job experience and undertaking allocated routine activityspecific duties under close supervision and in line with wellestablished procedures. KPI: Timely completion of assigned tasks.
Major accountabilities:
Support of Ukraine HireToRetire team whole lifecycle of the employee from hiring to termination
Close collaboration with Payroll team and local HR Team (people partners)
Benefits Administration
Handling standard service requests answer questions resolve problems if possible or support problem resolution by close collaboration with next level support experts a/o payroll vendor
Handling employee s requests (in a ticketing tool) on daily basis typically related to all Hire2Retire processes incl. Time & Attendance
Data maintenance in SAP Workday data checks
Contribute to P&O Services (payroll) projects at country or BU level
Deliverables:
Handle standard service requests answer questions resolve problems if possible or support problem resolution by close collaboration with next level support and/or experts
Support evaluation of the services / processes / continuous improvement in scope
Ensure timely and accurate input into HR systems (SAPHR Core Workday) as well as efficient exchange of information with vendors if applicable to provide the best possible customer experience
Extract reports needed for personnel administration and other reports upon request
Manage activities as a backup for colleagues in the team whenever needed
job/project description/scope/
* A brief description of the department and its structure P&O Operations responsible for lead of services within scope of Payroll H2R T&A Employment taxes and Learning & Talent at global scale
* General role description
o Ensure timely and accurate input into HR systems (SAPHR Core Workday) as well as efficient exchange of information with vendors if applicable to provide the best possible customer experience
o Handle standard service requests answer questions resolve problems if possible or support problem resolution by close collaboration with next level support and/or experts
o Ensure compliance in line with relevant legislation Data Privacy Protection guidelines and other relevant guidelines
o Act as subject matter expert for personnel administration data and processes
o Support the team in the operational conversion of HR strategic objectives
o Extract reports needed for personnel administration and other reports upon request
o Manage activities as a backup for colleagues in the team whenever needed
o Close collaboration with local HR department Rewards Team other stakeholders
o Support evaluation of the services / processes / continuous improvement in scope
* Daily Tasks participate on the meetings collect minutes decisions and next steps prepare appropriate project documentation codesign processes and governance
* Requirements: Czech/Slovak and English language knowledge of HR processes knowledge of WD SAP SNOW MS Office MS Teams
Requirements
Skills:
HR Operations (Hr Ops) / HR Service Delivery experience.
HRIS (Human Resource Management System) SAP Workday.
HR Ops / Payroll projects experience.
Reporting MS Excel advanced.
Experience with HR ticketing tool(s).
Customer orientation.
Accuracy detail focus.
Knowledge of HR HCM workday and SAP is an advantage
Experience in HR Operations fields
Languages: Ukrainian English
PO Services Hire-to-Retire Expert Ukraine
