Manager Vendor Onboarding Design
Manager Vendor Onboarding Design
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Job Description
In July 2024 Delivery Hero SE merged three of its marketleading food delivery businesses foodora and Yemeksepeti in Europe and foodpanda in Asia. All three businesses now make up the secondlargest organization within the Delivery Hero Group and leading food and QCommerce delivery in 18 markets in both regions.
The Manager Vendor Onboarding Design role will be responsible for managing the endtoend process of onboarding ensuring consistency and efficiency across all activation efforts. This role involves collaborating with crossfunctional teams including commercial operations and vendor management to optimize activation rates and improve processes. You will focus on tracking and analyzing activation performance metrics identifying bottlenecks and driving continuous improvement to enhance vendor onboarding experiences and overall efficiency.
Main responsibilities:
Onboarding & Activation: Responsible for designing endtoend processes for onboarding and activating new restaurant partners ensuring timely and seamless integration onto the platform.
Scalable Processes: Develop and implement scalable onboarding strategies to accommodate varying restaurant volumes across different markets ensuring efficiency and consistency.
Crossfunctional Collaboration: Work closely with crossfunctional teams such as Product and Commercial to improve the onboarding experience and ensure vendors / restaurant partners are set up for success.
Operational Excellence: Identify operational bottlenecks propose effective solutions and implement best practices to drive efficiency reduce cycle times and enhance the onboarding process.
Qualifications
Minimum 8 years of experience in operations with a strong understanding of the market aspect of vendor operations.
Experience in Vendor management is a plus point
Efficient in Excel Google Sheets and Process design
Efficient in Data analysis
Demonstrated success in leading and scaling highperformance teams to achieve operational excellence.
Exceptional communication and interpersonal skills with the ability to influence and collaborate effectively with senior leadership and external partners across various locations.
Additional Information :
We believe diversity and inclusion are key to creating not only an exciting product but also an amazing customer and employee experience. Fostering this starts with hiring therefore we do not discriminate on the basis of racial identities religious beliefs color national origin gender identities or expressions sexual orientations age marital or disability statuses or any other aspect that makes you you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experiencejust include it in your application. Youre welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
