Loan Service Representative I
Loan Service Representative I
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Loan Service Representative I is responsible for providing accurate and timely support to members and frontline staff for consumer and real estate loans after origination through payoff and lien release.
Core Job Requirements/Outcomes
- Provide exceptional member service by assisting members and frontline staff on general loan servicing questions related to loan payment maintenance loan verifications/payoff quotes thirdparty disbursements payment protection claims and credit bureau inquiries.
- Mitigate loan loss risk by ensuring that the institutions collateral is adequately secured through title perfection and Deed of Trust maintenance while also maintaining that the collateral is fully insured against any losses or damage.
- Adhere to regulatory requirements included in the Fair Credit Reporting Act and Consumer Financial Protection Bureau by responding to consumer inquiries and exception reporting while maintaining the institutions privacy and security policies and procedures.
- Ensure loan setup and documentation accuracy and completeness by reviewing and auditing new loans in order to prevent any unnecessary rework and member dissatisfaction.
Other Essential Functions
- Utilize continuous improvement tools when performing servicing tasks and project work and communicate any necessary procedure updates and ideas for improvement to department managers.
- Provide support to team members by maintaining positive working relationships that promote a collaborative and inviting team environment.
- Processes departmental reports and workflows to keep loan records accurate.
- Monitors incoming and outgoing mail.
Qualifications :
Education: High School diploma or equivalent required.
Job Experience: Minimum of oneyear experience in fast paced deadlineoriented office environment.
Software Skills: Proficient knowledge of Microsoft Office programs including Outlook Word Excel and Teams.
Physical Demands: Must be able to regularly talk hear and operate a computer keyboard and mouse and occasionally lift pull/push and carry up to 10 pounds with accommodations.
Work Conditions: Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting. Exposure to highstress fastpaced deadlineoriented environment.
Other: Perform additional duties as assigned for the efficient operation of the department and the organization. This includes the possibility of being assigned temporarily to other locations.
Additional Information :
Please review our website for more information at stcu/careers.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
