Mortgage Loan Servicing Specialist I II or III Depending on Experience

This is an inoffice position based out of Ent Credit Union Headquarters in Colorado Springs. This is not a remote eligible position.

The Mortgage Loan Servicing Specialist I is responsible for handling various member and vendor requests generating and mailing regulatory notices and disclosures and being a resource for other servicing department teams while adhering to Fannie Mae VA and FHA servicing guidelines federal lending regulations The Consumer Financial Protection Bureau requirements and Credit Union Policies and Procedures.

The Mortgage Loan Servicing Specialist II is responsible for handling various member and vendor requests generating and mailing regulatory notices and disclosures and being a resource for other servicing department teams while adhering to Fannie Mae VA and FHA servicing guidelines federal lending regulations The Consumer Financial Protection Bureau requirements and Credit Union Policies and Procedures.

The Mortgage Loan Servicing Specialist III role is to provide member service to members with first mortgage active and paid in full loans with Ent Credit Union serve as a team lead for servicing department employees and a resource for other mortgage department teams. This position is responsible for assisting the Servicing Supervisor with assessing the department needs training and coaching new employees and researching responding to and completing member and vendor requests in accordance with Federal National Mortgage Association (FNMA aka Fannie Mae) Federal Housing Administration (FHA) and Veterans Administration (VA) servicing guidelines federal lending regulations The Consumer Financial Protection Bureau (CFPB) requirements and Credit Union Policies and Procedures.

Essential Functions at the Mortgage Loan Servicing Specialist I level:

• Complete and respond to member and vendor requests with varying degrees of complexity in accordance with Fannie Mae VA and FHA servicing guidelines federal lending regulations and The Consumer Financial Protection Bureau requirements.

• Repair Escrows Review originating loan documentation such as appraisal purchase contract and MPR to validate required repairs. Monitor and followup for completion and payment to contractor in compliance with Fannie Mae VA and FHA servicing guidelines federal lending regulations and The Consumer Financial Protection Bureau requirements.

Essential Functions at the Mortgage Loan Servicing Specialist II level:

• Complete and respond to member and vendor requests with varying degrees of complexity in accordance with Fannie Mae VA and FHA servicing guidelines federal lending regulations and The Consumer Financial Protection Bureau requirements.

• Repair Escrows Review originating loan documentation such as appraisal purchase contract and MPR to validate required repairs. Monitor and followup for completion and payment to contractor in compliance with Fannie Mae VA and FHA servicing guidelines federal lending regulations and The Consumer Financial Protection Bureau requirements.

• Serve as backup to the member service phone and email queues.

Essential Functions at the Mortgage Loan Servicing Specialist III level:

• Complete and respond to member and vendor requests with varying degrees of complexity in accordance with Fannie Mae VA and FHA servicing guidelines federal lending regulations and The Consumer Financial Protection Bureau requirements. Accept escalated complex issues from MLSS I/II levels for review and resolution or discussion with Supervisor and resolution.
• Act in Team Lead / Subject Matter expert capacity for MLSS / Escrow Specialists team. Assist team members with clarification of complex servicing issues as first line of escalation (if available) prior to escalating issues to a Supervisor. May recommend to Supervisor areas of needing training for department based on types of situations presented for clarification by staff.
• Repair Escrows Review originating loan documentation such as appraisal purchase contract and MPR to validate required repairs. Monitor and followup for completion and payment to contractor in compliance with Fannie Mae VA and FHA servicing guidelines federal lending regulations and The Consumer Financial Protection Bureau requirements.
• Serve as backup to the member service phone and email queues.
• Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures and regulations pertaining to the Bank Secrecy Act.

Qualifications :

This is an inoffice position based out of Ent Credit Union Headquarters in Colorado Springs. This is not a remote eligible position.

Minimum Formal Qualifications for this Mortgage Loan Servicing Specialist I Position:

• High School Diploma/G.E.D. or equivalent
• 1 years first mortgage lending or relevant lending experience sufficient to develop the technical and specialist knowledge and skills listed below required
• 6 month hazard/flood insurance and/or insurance claim experience preferred
• 6 months call center experience Preferred

Minimum Formal Qualifications for this Mortgage Loan Servicing Specialist II Position:

• High School Diploma/G.E.D. or equivalent
• 2 years first mortgage lending or relevant lending experience sufficient to develop the technical and specialized knowledge and skills listed below required
• 1 year(s) hazard/flood insurance and/or insurance claim experience required
• 6 months call center experience Preferred

Minimum Formal Qualifications for this Mortgage Loan Servicing Specialist III Position:

• High School Diploma/G.E.D. or equivalent
• 3 years first mortgage lending or relevant lending experience required to include:
• 1 year(s) hazard/flood insurance and/or insurance claim experience required
• 1 years in a team lead or leadership position Preferred
• 6 months call center experience Preferred

Each year of relevant work experience may be exchanged for a year in a relevant degree program or vice versa. For example a requirement of a bachelors degree in accounting and 2 years of account experience could be substituted for a high school diploma and 6 years of relevant accounting work experience or a masters degree in accounting and 0 years of work experience.

Technical or Specialized Knowledge/Skills:

• Comprehensive working knowledge of Mortgage Lending business terminology and process flow
• Comprehensive working knowledge of First Mortgage products
• Comprehensive working knowledge of investor selling and servicing guidelines
• Comprehensive working knowledge of lending regulations and Consumer Financial Protection Bureau requirements
• Ability to read and understand documents such as purchase contracts and appraisals
• Excellent ability to effectively analyze issues and create positive outcomes for all interested parties within the required regulations
• Ability to anticipate impact of actions and how to properly resolve additional issues
• Ability to prioritize/manage workload and allocate resources
• Organized detail oriented flexible and able to multitask in an everchanging environment
• Display positive professional demeanor and work independently with little supervision
• Selfmotivated
• Initiative to meet and/or exceed job standards and willingness to take on other tasks that support the goals of the Credit Union
• Effective verbal and written communication skills
• Advanced competency with Microsoft Word and Excel or similar programs
• Analytical and mathematical skills
• Possess leadership skills

Certifications Required:

• None

Environmental Physical and Psychological Requirements

• Standing Occasionally
• Walking Occasionally
• Sitting Frequently
• Lifting Rarely 40 Lbs)
• Carrying Rarely
• Pushing Rarely
• Pulling Rarely
• Balancing Rarely
• Stooping Rarely
• Kneeling Rarely
• Crouching Rarely
• Crawling Rarely
• Reaching Occasionally
• Handling Occasionally
• Grasping Occasionally
• Feeling Occasionally
• Talking Frequently
• Hearing Frequently
• Repetitive Motions Frequently
• Eye/Hand/Foot Coordination Occasionally
• Noises louder than normal speaking volume Occasionally
• Temperature Changes Rarely
• Atmospheric Conditions Rarely

Additional Information :

The pay range for the Mortgage Loan Servicing Specialist I position is: $21.24 to $23.48 per Hour (S11

The pay range for the Mortgage Loan Servicing Specialist II position is: $23.36 to $25.75 per Hour (S12

The pay range for the Mortgage Loan Servicing Specialist III position is: $25.24 to $28.02 per Hour (S13

Final compensation for this position will be determined by various factors such as relevant work experience specific skills and competencies education certifications and internal pay equity.

This position is eligible for our corporate bonus program based on company performance.

Benefits Summary Sheet

At Ent Credit Union we offer a comprehensive benefits package including:
 

• Health Benefits: Affordable insurance 24/7 doctor access and a nationwide provider network.
• 401(k): 3 automatic contribution after three months plus up to 6 matching.
• Paid Time Off: During your first year enjoy 16 days of paid time off (PTO) plus 9 paid holidays. And it grows from there.
• Volunteer Time Off: Paid time off to give back to the community.
• Education Support: Up to $10000 annually for higher education and assistance for certifications.
• Exclusive Discounts: Significant savings on home car and personal loans.
  
  For more information about our outstanding benefits please visit our careers page at www.ent/careers.
  
  We anticipate this position to close on 04/14/2025. Please submit your application at your earliest convenience to be considered.
  
  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  
  The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 601.35(c)