Reservations Events Manager
Reservations Events Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Title: Reservations & Events Manager
Location: Park Hotel Kenmare Kenmare Co. Kerry
Department: Reservations
Schedule: Tuesday Saturday
Reports To: General Manager & Director of Sales
Job Summary:
Park Hotel Kenmare is seeking a highly motivated and detailoriented Reservations & Events Manager. This role is integral in managing reservations operations optimising room revenue and ensuring a seamless booking experience in alignment with the hotels luxury brand standards. The ideal candidate will have a strong background in highend hospitality properties exceptional organisational skills and a passion for delivering unparalleled customer service.
Responsibilities:
- Oversee and manage the reservations department to ensure seamless and efficient booking processes.
- Maintain the highest level of guest customer service and care ensuring all reservations inquiries (phone email online) are handled professionally and efficiently.
- Implement and oversee revenue optimisation strategies in collaboration with the Sales team.
- Ensure accurate room inventory management and coordinate with the Sales and Front Office teams to maximise occupancy and revenue.
- Train mentor and lead the reservations team to uphold the hotels standards of excellence.
- Monitor and analyse reservations data to identify trends forecasting demand adjusting pricing strategies accordingly.
- Maintain knowledge of hotel services amenities and promotions to effectively upsell and crosssell.
- Ensure compliance with hotel policies and industry standards maintaining accuracy in all reservationsrelated transactions.
- Foster relationships with VIP guests travel agencies and corporate clients to enhance customer loyalty and repeat business.
- Collaborate with the Director of Sales to implement promotional strategies for various booking channels.
- Address and resolve any guest concerns related to reservations in a timely and professional manner.
- Plan coordinate and execute luxury events including corporate meetings weddings galas and private functions.
- Serve as the primary point of contact for clients ensuring their event requirements are met to the highest standards.
- Work closely with the food & beverage and operations teams to deliver flawless event .
- Develop event packages and pricing structures to enhance revenue and customer satisfaction.
- Oversee event logistics including venue setup audiovisual arrangements catering and guest accommodations.
- Maintain strong relationships with vendors suppliers and external partners to ensure highquality service delivery.
Qualifications :
- Bachelors degree in Hospitality Management Business or a related field preferred but not essential.
- Minimum of 35 years of experience in a luxury hotel reservations or front office environment.
- Strong knowledge of hotel property management systems (e.g. Opera Hotsoft Guestline or a similar PMS and CRS).
- Proven track record of revenue management pricing strategies and yield management.
- Excellent communication leadership and interpersonal skills.
- Detailoriented with strong organisational and analytical abilities.
- Ability to work under pressure while maintaining a high level of professionalism.
- Proficiency in Microsoft Office Suite and other relevant software.
Additional Information :
Work Environment & Benefits:
- Competitive Wage
- Use of our pool/ gym facilities
- Discounted rates at Park Hotel Kenmare
- Discounted rates at other R&C properties
- Complimentary onsite parking
- Excellent training and development
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
