Client Support Analyst Remote
Client Support Analyst Remote
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Summary:
The Senior Client Support Analyst serves as a trusted advisor to clients managing highvalue accounts and driving strategic projects. We are looking for expertise in compliance regulatory aspects and client lifecycle management. You will report to the Director of Customer Success.
Responsibilities:
- Be a trusted advisor to clients addressing their strategic goals through consultative approaches.
- Train Levels I and II Analysts building their technical and clientfacing capabilities.
- Lead complex client projects such as new feature adoption or dashboard or Smartsheet development.
- Promote product and process improvement by providing client feedback to Product and Development teams.
- Deepen expertise in compliance and regulatory aspects ensuring clients meet industry standards.
- Manage highlevel clients (Partners) or processes (spec analysis internal Federal and state).
- Experience with specifications for forms and federal and states. Research and understand client errors.
Industry Standards:
- Advanced skills in Customer Success metrics such as Net Promoter Score (NPS) Customer Satisfaction (CSAT) and Customer Effort Score (CES).
- Experience independently managing highvalue accounts and mitigating churn risks.
- Lead discovery sessions to identify upselling and crossselling opportunities.
- Familiarity with Agile and Lean principles for continuous improvement in processes.
Qualifications :
- Customer Success metrics Independent management of high value accounts
- Knowledge of payroll and US and CAN tax forms (W2 1099 PR T4 RL1
- Experience with client billing and contract review
- Experience leading training and presentations with clients
- Advanced Excel skills (can maintain complex spreadsheets) Salesforce and Smartsheet knowledge
Additional Information :
Perks:
- Great compensation package and annual bonus plan
- 401K with a 4 company match with immediate vesting.
- Comprehensive health dental and vision plans.
- 5 sick days each calendar year.
- 12 paid company holidays and 2 paid volunteer days.
- Wellness plans online discounts employee discounts pet insurance employee stock purchase programs and more.
Our uniqueness is that we celebrate yours. Experians culture and people are main differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity engagement collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is awardwinning; Great Place To Work in 24 countries FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion color sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
All your information will be kept confidential according to EEO guidelines.
#LIRemote
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
