Senior Associate WES

At EY youll have the chance to build a career as unique as you are with the global scale support inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better too. Join us and build an exceptional experience for yourself and a better working world for all.

Guest Relations Specialist

Guest Relations Specialist handles the daytoday operations of guest relations & hospitality functions of Workplace Enablement Services for a facility at EYGDS center. Ensure daily management of all Inbound and Outbound Guest Expatriates requirements / New hire accommodation and events. Respond to inquiries and requests for service from internal departments and supervises Guest relation operations.

Your key responsibilities

• Responsible to manage Guest relations within Centre. Drive operational excellence for hospitality and event coordination.
• Support in organizing customer centric programs. Support in executing training programs and coordinate training sessions to ensure all the Guest relations & Hospitality teams are trained periodically on Customer experience towards excellence and upgrading their skills in handling customers.
• Responsible for managing Expatriates. Greet and Meet. Provide them with the orientation of the facility and support with providing all necessary information during their stay in the country. Manage expatriates business visa invite letters FRRO(Foreigners Regional Registration Officer) visa extensions relocation process lease agreements etc
• Participate and support in executing initiatives to explore new ways of managing Guest relations that enhances employee experience improve efficiency productivity safety and optimise cost.
• Support in managing relationship with Stakeholders Customers Vendors Industry peers and global contacts. Maintain a positive relationship with team members and colleagues. Demonstrate commitment to people development and support leadership.
• Coordinate for events Town halls Global leadership visits Partner confluence strategic off sites Global integration events held in India Executive business meetings and important Client Meetings of internal teams.
• Monitors compliance with approved policies procedures and processes. Assist in reviewing and updating written Guest relations SOPs instructions and manuals.
• Participates in the development and administration of the Guest relations & Hospitality operating budget.
• Handles customer escalations efficiently to create a continual improvement process in place and responds to emergency situations.
• Actively participate in professional forums & events to gain new market insights maintain awareness of evolving industry trends and developments in the field of Guest Relation and Hospitality. Support to incorporate new learning /developments as appropriate into Guest relation programs.
• Maintain effective working relationships during all interactions with team/ cross functions and Service provider staff on site

Skills and attributes for success

• Should consistently demonstrate Organisation time management prioritising and the ability to handle a complex varied workload
• Exceptional customer service abilities
• Excellent public relations and customer relationship management skills
• Must be a wellorganized detail and customer (internal and external) oriented selfstarter
• Excellent communication skills Should be able communicate clearly and concisely both orally and in writing.
• Be able to Organize implement and direct facility maintenance operations and activities
• Should possess ability to Develop and recommend systems and procedures related to assigned operations.
• Should possess Analytical and problemsolving skills
• Should have strong decisionmaking ability
• Should possess ability to lead and manage teams and projects
• Should pay attention to detail but also the ability to see the implications for the bigger picture
• Should have a good knowledge of MS Office package.

To qualify for the role you must have

• 35 years of managerial experience with minimum 2 years of experience in managing similar role in comparable organisations with sound knowledge & experience in workplace services domain.
• Bachelors degree in Hospitality/Hotel Management or equivalent professional level experience

Ideally youll also have

Bullet points

What we look for

• Participates regularly in EYwide and functionspecific meetings events and people initiatives
• Takes charge of personal development and seeks out coaching and feedback regularly
• Finds ways to improve the balance between personal and professional commitments and to increase understanding of personal wellbeing to benefit self and team members
• Demonstrates selfawareness when interacting with colleagues and adapts individual approach to enhance relationships
• Contributes to a positive team environment by finding constructive ways to respond to work challenges
• Promotes and demonstrates an inclusive and global mindset when interacting with others
• Applies an understanding of client needs to identify critical outcomes barriers to success and changes in expectations or scope. Connects to stakeholders seizing opportunities to grow knowledge
• Participates in meetings with clients to develop closer relationships and better understand capabilities or client issues
• Demonstrates effective decisionmaking displaying maturity that enhances interactions and relationships
• Establishes credibility with client and others by demonstrating an understanding of clients business environment
• Enables the delivery of exceptional client service by using appropriate tools and resources
• Understands how the firm is changing anticipates opportunities and puts a plan in place to help deliver on goals and objectives. Generates innovative ideas and solutions that improve efficiency
• Promotes operational excellence by challenging current practices and providing feedback on opportunities to improve within own area of responsibility.
• Maintains independence and objectivity complying personally with all applicable professional standards EY policies and regulatory requirements
• Manages daytoday priorities by organizing work and informing others following through to resolution
• Manages projects or initiatives while clarifying objectives priorities roles responsibilities timelines and scope changes as appropriate
• Promotes and sustains quality and effective risk management and compliance through consistent review of work products and suggestions for improvement
• Identifies technical issues and is able to resolve and/or elevate appropriately. Possesses solid conceptual knowledge of overall technical concepts within functional area.
• Maintains awareness and understanding of the impact of new developments in own functional area and shares them with client and team
• Proposes credible suggestions and options that effectively resolve business challenges

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations Argentina China India the Philippines Poland and the UK and with teams from all EY service lines geographies and sectors playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS you will collaborate with EY teams on exciting projects and work with wellknown brands from across the globe. Well introduce you to an everexpanding ecosystem of people learning skills and insights that will stay with you throughout your career.

• Continuous learning: Youll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: Well provide the tools and flexibility so you can make a meaningful impact your way.
• Transformative leadership: Well give you the insights coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: Youll be embraced for who you are and empowered to use your voice to help others find theirs.

EY Building a better working world

EY exists to build a better working world helping to create longterm value for clients people and society and build trust in the capital markets.

Enabled by data and technology diverse EY teams in over 150 countries provide trust through assurance and help clients grow transform and operate.

Working across assurance consulting law strategy tax and transactions EY teams ask better questions to find new answers for the complex issues facing our world today.