Incident Management Consultant
Incident Management Consultant
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Job Description
Description:
The Incident and Problem Management service is essential for the upkeep and smooth operations of IT systems.
This service oversees all aspects of the incident management process from evaluation to resolution. It records all issues and helps design ways to prevent similar problems in the future through problem management. The service puts into deliverable technical support teams creates procedures to address problems and develops solutions.
After the closure of an incident the service transitions to problem management by initiating an investigation into the root cause or other improvements. It is responsible for all communication throughout the lifecycle of incidents and problems. Additionally the service focuses on detecting trends and proactively addressing potential issues.
Qualifications :
Degree in Computer Science or similar (plus)
Experience of 2 years or more in incident management
Available for hybrid work
Fluent in English (mandatory)
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
