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Reporting to the Global Yeast Extract supplychain director and functionnaly to the corporate quality direction the incumbents main contributions will be to:
His/her responsibilities will be focused on the following key topics:
Key accountabilites will be to:
Ensure consistency of the QA standards procedures and guidelines from the group Quality direction (GQD) across the different regions and entities producing YE for the BUs.
Support customer questionnaires and questions whose topics are listed in the FAQ or Master files made available by the Group Quality Direction (GQD). Any new topics must be reported and taken care of by the GQD.
Ensure close coordination with sites QA manager and GQD on new produts development and specifications formalization. Shall have an active role in approving Key accounts and customers specifications in coordination with Sales & Operations.
Interact directly with the Key Accounts global and regional of the BUs as the main point of contact for quality related demands and issues.
Coordinate key accounts and customers visits globally to ensure consistency across the regions in terms of feedback and action plans.
Take charge of realizing and managing Quality Annual Review wIth the different regional and global teams and deploying potential action plans.
Establish deploy and maintain Customer Satisfaction figures & KPI globally including Quality complaints synthesis
Ensure the YE plant main quality objectives are correctly defined and tracked on a monthly quarterly and annual basis. Analyzes efficiency and establishes corrective action plan if needed in coordination with sites QA industrial teams and GQD
Coordinate transversal projects in coordination with the QA regional teams.
Participate in the selection of analyses and samples for the annual Contaminants Group study managed by the CQG.
Establish in coordination with Marketing Sales and Operation departments the necessary requirements for certification and audits globally.
Deploy and maintain consistent change management guidelines across the organization.
Be involved in the recruitment processes to choose the best candidate for vacancies at regional level
Qualifications :
Education
Masters degree in Biological Sciences Quality Quality management. Biotechnology formal education or associated downstream processes is a plus
Experience
Min. 15 years of experience on quality management in B to B or preferably Food (liquid) in chemical pharmaceutical or flavoring/ingredient industry.
Experienced in a multicultural environment with matrix management experience
Knowledge
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Knowledge of technical quality standards
Technical Skills
Ability to work with mathematical concepts such as probability and statistical inference fundamentals of plane solid geometry and trigonometry chemistry enzymology science chemical engineering knowledge (heat and fluid transfer liquidsolid separation evaporation and drying process).
Language skills
English and French
Additional Information :
30 to 40 of travel expected.
Remote Work :
Yes
Employment Type :
Fulltime
Remote