Operations Manager Content Moderator
Operations Manager Content Moderator
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Salary Not Disclosed
1 Vacancy
Job Description
As a Manager in Content Moderation for our Client you will oversee a team of moderators ensuring platform compliance user safety and adherence to content guidelines and policies. Your leadership will play a critical role in maintaining Clients reputation as a safe and secure environment for creators and users.
Key Responsibilities:
- Team Leadership and Management:
- Supervise and mentor a team of content moderators to meet performance standards
- Conduct regular performance reviews provide feedback and implement development plans
- Facilitate team meetings to discuss updates challenges and best practices
- Content Review:
- Monitor flagged content to ensure compliance with Clients community guidelines and policies
- Identify and escalate critical content issues or trends to higher management promptly
- Policy Implementation:
- Ensure the team is updated on the latest content guidelines and moderation policies
- Act as the point of contact for clarification and interpretation of policies
- Operational Efficiency:
- Monitor workflow to ensure tasks are completed within set turnaround times
- Use datadriven insights to optimize team productivity and decisionmaking processes
- Coordinate with crossfunctional teams for process improvements and updates
- Reporting and Insights:
- Generate and analyze reports on team performance content trends and flagged issues
- Provide actionable recommendations to improve moderation strategies and enhance platform safety
Qualifications :
Qualifications:
- Experience:
- Minimum 35 years in content moderation with at least 23 years in a management role
- Experience in moderating sensitive or explicit content is highly preferred
- Skills:
- Strong leadership and people management skills
- Excellent decisionmaking abilities with a focus on detail and accuracy
- Familiarity with online community management tools and moderation systems
- Strong analytical and reporting skills with proficiency in tools like Excel or dashboards
- Knowledge of regional and global content compliance and regulations
- Personal Attributes:
- Ability to work in a highpressure environment while maintaining professionalism
- Empathy and cultural sensitivity especially while handling diverse content
- Strong problemsolving skills and a proactive approach to challenges
Work Environment:
- Ability to handle exposure to sensitive or explicit content as part of the job.
- A collaborative and supportive environment with opportunities for career growth.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
