Guest Experience Supervisor Duty Manager - London Marriott Hotel Kensington
Guest Experience Supervisor Duty Manager - London Marriott Hotel Kensington
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Job Description
POSITION SUMMARY
Guest Experience Supervisor (Front Office Supervisor)
Explore our very big world.
We are looking for a passionate Guest Experience Supervisor (Front Office Supervisor) to join our wonderful team at London Marriott Hotel Kensington.
You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself join a team where everyone has a voice. Be inspired by whats possible and discover your own future. Begin your purpose belong to a global community and become the best version of you. At you.
The impact youll make
First impressions are everything. And youll set the tone for every guests stay. With a genuinely warm welcome youll be ready with answers to any questions and happy to offer information about hotel services facilities and the local area. Anything to help make their visit that bit more special. And creating the smoothest checkout experience youll make sure they leave us happy too.
What youll do
- Process guest checkins assigning rooms and activating room keys
- Coordinate with Housekeeping to track readiness of rooms for checkin and report any guest concerns
- Answer respond to and process all guest calls messages questions or concerns
- Give guests information and directions regarding property and local areas of interest
- Process checkouts and resolving any disputed charges
- Process payments and room charges as well as cashing guests personal and travellers cheques
- Confirm reservations and cancellations running daily reports on the number of arrivals and departures
What were looking for
- A warm peopleoriented demeanor
- A teamfirst attitude
- Positive outlook and outgoing personality
- Flexibility problemsolving skills and multitasking ability
- The ability to stand sit or walk for extended periods of time across a work shift
What do you get in return
- Personal coaching to support you in your daytoday job and development and training opportunities.
- Special discounted rates for 9000 Marriott hotels worldwide for you your family and friends.
- 5 breakfast when staying in most of our European hotels.
- 50 discount on Food & Beveragewhen dining in the hotel.
- Start with 28 holidays (Including Bank Holidays then watch your time off grow1 extra day every work anniversary!
- Heavily discounted room rates for you & friends and family why not we are after all the largest hotel company in the world!
- Recommend a Friend Incentive Be rewarded for referring someone you know!
- Complimentary staff uniform dry cleaning we do like to make an impression
- Complimentary meals on duty.
Youre welcomed here
Our highest priority is making you feel as welcome as our guests. We want you to know youre important to us and that youll make an impact in your role and for that youll be appreciated and valued.
LONDON MARRIOTT KENSINGTON
At the 4star London Marriott Hotel Kensington ideally located near Londons bestknown landmarks we stand out from the crowd. We relentlessly pursue our craft. We support one another strive for excellence and advance our expertise. We are versatile. Situated within a soaring sevenstory atrium we are empowered to stay in control and soar above it all.
Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
Required Experience:
Manager
Employment Type
Full-Time
