Front Desk Agent Guest Service Agent
Front Desk Agent Guest Service Agent
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Job Description
Job Title: Guest Service Agent
Location: Boston Yacht Haven Boston MA
Job Type: FullTime
About Us:
Boston Yacht Haven is a premier luxury boutique waterfront hotel and marina offering an exclusive experience for guests who appreciate exceptional service and stunning harbor views. We are seeking a dynamic and personable Guest Service Agent to join our teamsomeone who thrives in a fastpaced environment loves meeting new people and enjoys providing toptier hospitality.
Who You Are:
A pleasant communicator who can connect effortlessly with diverse guests.
A hardworking detailoriented and energetic individual who enjoys problemsolving and taking initiative.
Someone who thrives in a team environment but can also handle responsibilities independently.
Passionate about hospitality customer service and creating unforgettable guest experiences.
Key Responsibilities:
Welcome and assist guests with checkin checkout and concierge services ensuring a seamless experience.
Provide exceptional customer service answering inquiries about the hotel marina and Boston attractions.
Handle reservations phone calls and guest requests with professionalism and efficiency.
Work closely with housekeeping and maintenance teams to ensure rooms and facilities are in top condition.
Process payments handle invoices and maintain accurate records.
Crosstrain to assist with marina and backofthehouse responsibilities.
Assist with special guest requests VIP services and marina operations as needed.
What Were Looking For:
Ability to read write speak and communicate effectively in English. Bilingual in Spanish is also a plus!
Previous hospitality or customer service experience is a plus but a positive attitude and willingness to learn matter most! We do provide full training!
Ability to multitask stay organized and handle busy shifts with a smile. :
Ability to sit and stand for periods of time lift push pull and carry up to 20 lbs.
A problemsolver who can think on their feet and deliver solutions with confidence.
Shifts are between 8 AM to 6 PM. Flexibility to work any day with a rotating schedule weekends and holidays as needed.
Why Join Us
Opportunities for career growth in a luxury hospitality setting
A beautiful waterfront work environment
A supportive and fun team culture
Employee discounts marina perks and more!
If youre a motivated customerfocused individual looking for an exciting opportunity in luxury hospitality we want to hear from you!
Apply Today:
We are an equal opportunity employer. All are encouraged to apply. Apply online only.
We look forward to welcoming you aboard!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
