Program Manager - Experience of Care - St Elizabeth Youngstown Hospital
Program Manager - Experience of Care - St Elizabeth Youngstown Hospital
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1 Vacancy
Job Description
Thank you for considering a career at Mercy Health!
Scheduled Weekly Hours:
40Work Shift:
Days/Evenings (United States of America)Primary Function/General Purpose of Position
The Experience of Care leader drives experience of care system and market strategies tactics and behaviors in the respective market(s) to achieve experience of care excellence as noted by achieving experience of care KPI targets and selected quality KPIs. This leader has experience and working knowledge in hospital operations to assist in action planning and feedback.
Essential Job Functions
Deploys system and market experience of care strategies tactics and behaviors.
Institutes structure and processes that drive standardization of practices and policies across assigned market to continually drive quality and efficiency.
Supports facility leadership by serving as a subject matter expert through data insight and training for understanding of their reports provides support/guidance and patient experience reporting in appropriate venues/meetings.
Participates in system and market experience of care committees and workgroups to consult and collaborate on system experience of care strategies and initiatives.
Serves as a primary resource providing guidance coaching direction and training to BSMH associates.
Supports market leadership by providing reports deep dive data drills and organizes data analytics resources in partnership with regional director for meetings and other requests.
Review EOC KPI targets and data regularly identifies areas of strength and those with opportunities drives performance based with collaborating leaders based on results while providing consistent feedback.
Works in conjunction with Experience of Care and Market Leadership to develop market vision and strategic planning and implementation of strategies for patient experience.
Serves manages and supports internal and external stakeholders and customers across the continuum of care.
Participates as a team member and is accountable for own work responsibilities within assigned market or initiative.
This document is not an exhaustive list of all responsibilities skills duties requirements or working conditions associated with the job. Employees may be required to perform other jobrelated duties as required by their supervisor subject to reasonable accommodation.
Licensing/Certification
One of the following (required):
RN license
CPXP (Certified Patient Experience Professional from Patient Experience Institute)
Education
Bachelors Healthcare Nursing or related field (required)
Work Experience
1 year experience with experience of care/customer relations (required)
1 year experience in an operational leadership role in a hospital setting (required)
Training
None
Language
None
Patient Population
Not applicable to this position
Working Conditions
Periods of high stress and fluctuating workloads may occur.
Longdistance or air travel as needed not to exceed 10 travel.
General office environment.
May be exposed to high noise levels and bright lights.
May be exposed to limited hazardous substances or body fluids.*
May have periods of constant interruptions.
* Individuals in this position are required to exercise universal precautions use personal protective equipment and devices and learn the policies concerning infection control.
Physical Requirements
Physical Demands
Frequency 0 133 3466 67100
Lifting/ Carrying 050 lbs. x
Lifting/ Carrying 50100 lbs.)x
Push/ Pull 050 lbs. x
Push/ Pull 50100 lbs.)x
Stoop Kneel x
Crawling x
Climbingx
Balancex
Bendingx
Work Position
Frequency 0 133 3466 67100
Sitting x
Walkingx
Standingx
Additional Physical Requirements/Hazards
Physical Requirements
Hear alarms/telephone/audio recordings
Repetitive arm/hand movements
Finger Dexterity
Acuity near
Hazards
Not applicable to this position
Skills
Change Management
Data Analysis
Ability to assess deviation from best practices and effectively apply solutions
Problem/conflict resolution
Customer service champion
Leadership aptitude
MercyHealth is an equal opportunity employer.
Many of our opportunities reward* your hard work with:
- Comprehensive affordable medical dental and vision plans
- Prescription drug coverage
- Flexible spending accounts
- Life insurance w/AD&D
- Employer contributions to retirement savings plan when eligible
- Paid time off
- Educational Assistance
- And much more
*Benefits offerings vary according to employment status.
Department:
Nursing Administration St. ElizabethIt is our policy to abide by all Federal and State laws as well as the requirements of 41 CFR 601.4(a) 60300.5(a) and 60741.5(a). Accordingly all applicants will receive consideration for employment without regard to race color national origin religion sex sexual orientation gender identity age genetic information or protected veteran status and will not be discriminated against on the basis of disability. If youd like to view a copy of the affirmative action plan or policy statement for Mercy Health Youngstown Ohio or Bon Secours Franklin Virginia; Petersburg Virginia; and Emporia Virginia which are Affirmative Action and Equal Opportunity Employer please email . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact The Talent Acquisition Team at .
Required Experience:
Manager
Employment Type
Full-Time
