Franchise Business Partner

McDonalds USA LLC is seeking a Franchise Business Partner. This role serves as the primary point of contact to assigned franchisees. This position assists the Operations Officer and Field VP with driving the US strategy and key initiatives at the Field Office level.

This role will support the Stamford Field Office market in the Northern NJ & Central NJ market. 

You will provide leadership coaching and strategic direction to assigned Franchisee Owner/Operators (O/O) to deliver outstanding Quality/Service/Cleanliness (QSC) and customer experience to enhance short and longterm sales guest counts cash flow and market share. Consistently demonstrates McDonalds values and leadership behaviors to build positive business relationships with key partners including Owner/Operators Field Leadership Teams Suppliers and Functional Partners for the primary goals of driving income by delivering an excellent customer experience.

Role:

• Works as the lead contact and business coach to assigned franchisees
• Cultivates productive influential working relationships that result in improved business results
• Accountable to help Franchisee improve customer satisfaction Guest Counts and sales & cash flow
• Protects the McDonalds brand by identifying and addressing issues that may pose risks to customer experience and ensures brand perceptions are addressed appropriately
• Identifies root cause issues at the organization and restaurant levels through data analysis inperson observation and partner conversations
• Partners with Franchisee to detail organizational strengths/weaknesses and assist the Franchisee in their development of structured business growth plans and objectives
• Conducts structured coaching activities (i.e. Business Reviews Business Planning Sessions Systems Excellence Visits etc. for assigned Franchisees organization
• Improves Franchisees capabilities by using optional company tools and available resources Field Operations Consultants support & expertise and best practices across business functions (e.g. finance marketing operations etc.
• Uses data and analytics from all Field Operations Consultant evaluations to guide their decisionmaking and time allocation in service of Franchisee

Benefits eligible: Yes
Bonus eligible: Yes
Long term incentive eligible: Yes
The expected salary range for this role is $98140 $125130 / per year
The above represents the expected salary range for this job requisition. Ultimately in determining your pay we may also consider your experience and other jobrelated factors.

Qualifications :

• Strong analytical and creative problemsolving skills
• Ability to influence others through storytelling
• Strong communicator with ability to convey ideas at various levels of granularity and tailor messaging to all audiences
• Strong organizational skills with the ability to balance relevant priorities
• Operates effectively in a team environment
• Insightful problem solver with strong knowledge and intuition surrounding drivers and metrics of business performance
• Adeptly translates numerical information into actionable insights
• Builds strong relationships with teams across the organization to open lines of communication

Additional Information :

Benefits eligible: This position offers health and welfare benefits a 401(k) plan adoption assistance program educational assistance program flexible ways of working and time off policies (including sick leave parental leave and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. 

Bonus eligible: This position is eligible for a bonus calculated based on individual and company performance.

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonalds longterm incentive plan.

McDonalds is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feelgood moments for everyone. McDonalds provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process please contact . Reasonable accommodations will be determined on a casebycase basis.

McDonalds provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex sex stereotyping pregnancy (including pregnancy childbirth and medical conditions related to pregnancy childbirth or breastfeeding) race color religion ancestry or national origin age disability status medical condition marital status sexual orientation gender gender identity gender expression transgender status protected military or veteran status citizenship status genetic information or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.