Customer Support
Customer Support
Posted on :
08-04-2025
Employer Active
1 Vacancy
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Job Description
Key responsibilities:
- Monitor and ensure good service standards from Customer Support in handling and responding to customer inquiries to support increased customer satisfaction
- Monitor and ensure the process of solving product or service problems received by Customer Support can be completed according to good standards and communicated well to customers
- Document customers enquiries or issues for traceability and improvement purpose
- Work closely and collaboratively with product team on product improvement feedbacks
- Resolves product or service problems by clarifying the customers complaint determining the cause of the problem selecting & explaining the best solution to solve the problem and eventually following up to ensure resolution
Qualifications :
Qualifications:
- At least Bachelors degree in any field
- A minimum of 5 years of proven working experience as a Customer Support
- Experience in software product is an advantage
- Solid oral and written communications skills
- Customer obsession
- Comfortable in working at a complex and fastpaced environment
- Good documentation listening and responding to customers skill
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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