Onsite Traffic Monitoring Operator

AECOM is seeking Onsite Traffic Monitoring Operator(s) for the Colonial Heights area. These positions will be a direct report to the TOC Shift Supervisor and AECOM management Team with direct communications with floor staff. Starting Pay is $19.00hr. This is an ONSITE position only.

The operator position uses several software platforms and webbased applications to perform tasks. Transportation Operations Center (TOC) Operators are responsible for using Advanced Traffic Management Systems (ATMS) software to monitor Department roadways and manage events/incidents; dispatching incident management personnel through 2way radios and communicating coordinating and collaborating with other staff Virginia Department of Transportation (VDOT) personnel and partner agencies.

ABOUT THE OPPORTUNITY

The TOC in Colonial Heights VA houses a 24/7/365 program that delivers incident management dispatching and traveler information services on Virginias roadways. AECOM operations staff serve at the TOC facility on shifts to continuously respond to changing traffic conditions and impacts to traffic flow and safety through direct communication with first responders VDOT staff Virginia State Police (VSP) and mobility stakeholders of VDOT.

The routine responsibilities of this position include but are not limited to:

TECHNICAL RESPONSIBILITIES:

• Use software and applications to control and monitor various Intelligent Transportation Systems devices located along freeways such as closedcircuit television (CCTV) cameras and dynamic message signs (DMS) for travel time crash or work zone awareness messages for the traveling public
• Monitor camera video and other information sources for the detection and verification of events that impact traffic flow and safety such as motorist assists traffic crashes debris removal abandoned vehicles stalled vehicles maintenance activity and construction activity
• Log potential and confirmed events that impact traffic flow and safety using software applications including traffic lane and road shoulder closures related to construction and maintenance activity
• Dispatch Safety Service patrollers who provide roadside services on freeways in the Norther Virginia area related to traffic crashes and roadway hazard events using twoway radio systems
• Provide clear and accurate directions to the location of traffic events and an accurate description as advised by citizens public safety partners or VDOT personnel

COMMUNICATION RESPONSIBILITIES:

• Perform communication tasks consistent with the programs high level of customer service expectations and training
• Dispatch and communicate with SSP patrollers using programdirected radio and/or phone communication protocols
• Communicate with appropriate local agencies authorities and wrecker companies to effectively monitor and clear traffic incidents
• Answer phone calls and provide information to VDOT personnel or other agencies on traffic and road conditions; transfer calls to designated personnel as appropriate

Qualifications :

MINIMUM REQUIREMENTS:

• High School Diploma or GED equivalent.
• Be a minimum of 18 years of age.
• Must be able to be flexible with all shifts 1st Shift 6:00 am to 6:30 pm) 2nd Shift 6:00 pm 6:30 am). Shifts will be assigned after training is completed.
• Must pass a State and Federal criminal history/security background check; must also successfully complete Virginia Department of Transportation fingerprint based criminal History Records Check (CHRC).
• Must pass a preemployment drug screen and successfully participate in the programs mandatory random drug screening process.
• Constantly operating a computer and other monitoring equipment while sitting or standing at a desk the entire shift.
• Must be able to remain in a stationary position for long periods of time monitoring Intelligent Transportation Systems such CCTV camera displays meters law enforcement radio broadcasts answering/responding to calls and communicating to other staff or partner agencies.
• Ability to operate software platforms and webbased applications.

PREFERRED QUALIFICATIONS:

• Ability to work a flexible schedule associated with the needs of the operations.
• Previous experience working in a call center customer service 911 Operator or dispatching environment.
• Demonstrated ability to meet a high level of customer service expectations.
• Ability to work in a calm manner and professional manner in a fastpaced highpressure environment.
• Previous experience working in a position which includes heavy telephone volumes radio and computer usage (ie. CSC dispatchers call centers/call takers data entry emergency centers..
• Effective oral and written communications skills for inperson radio and phone conversations.
• Ability to interpret or understand geographic information portrayed on a map and mapbased applications.
• TOC operator certifications for levels 1 and 2 preferred.
• Knowledge of interstates and state routes throughout Virginia with geographic familiarity of the freeway system and arterial roads.
• Efficient and accurate data entry skills.
• Working knowledge of and skill set to utilize and operate an ATMS software platform and/or webbased applications.
• Knowledge of incident management response techniques and municipality and area traffic management organizations.
• Associates degree in Civil Engineering transportation related field or a combination of education and practical experience in a similar field.

Additional Information :

• This position does not include sponsorship for United States work authorization.
• This position does not include relocation benefits.
• This is an onsite position.
• This is NOT a remote position but located on the client site locations.
• Opportunities for overtime hours and pay are also available. 

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status AECOM benefits may include medical dental vision life AD&D disability benefits paid time off leaves of absences voluntary benefits perks flexible work options wellbeing resources employee assistance program business travel insurance service recognition awards retirement savings plan and employee stock purchase plan. 

AECOM is the global infrastructure leader committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities we solve our clients complex challenges in water environment energy transportation and buildings. Our teams partner with public and privatesector clients to create innovative sustainable and resilient solutions throughout the project lifecycle from advisory planning design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom. 

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects both in your local community and on a global scale that are transforming our industry and shaping the future. With cuttingedge technology and a network of experts youll have the resources to make a real impact. Our awardwinning training and development programs are designed to expand your technical expertise and leadership skills helping you build the career youve always envisioned. Here youll find a welcoming workplace built on respect collaboration and communitywhere you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines. 

Remote Work :

No

Employment Type :

Fulltime