Specialist Product Consumer Communications
Specialist Product Consumer Communications
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Consumer Relations
Deploy informative responses to consumer inquiries in the voice of Red Bull bringing the brand and product to life while satisfying the consumers request across inquiry groups including Product Sales Brand Culture Legal Event Support and others.
Prioritize inquiries received through the official inquiry webpage and reprioritize as needed to align with department and organization priorities.
Support select campaigns as assigned and execute plans that optimize 1:1 engagement opportunities
Record and adapt based on key learnings to consistently evolve best practices for consumer relations
Manage and process inbound physical mail from consumers.
Identify opportunities to meaningfully leverage consumer incentives (product trial gifting merchandise discounts etc..
Strategic Messaging Development
Create reactive and opportunistic consumer messaging with alignment from internal teams to ensure consistency accuracy and strategic messaging across all consumer inquiry topics.
Collaborate crossfunctionally with our Legal teams to develop approved responses for emerging inquiries and topics.
Maintain a repository of messaging frameworks to ensure alignment with brand tone of voice and product communications strategy.
Project and Workflow Management
Maintain and continually update content asset library to ensure the most uptodate inspiring and useful correspondences reach consumers with each engagement.
Funnel sales leads and other departmentrelevant inquiries to the proper internal stakeholders/teams.
Work efficiently and diligently across multiple projects while prioritizing attention to detail quality standards and deadlines.
Develop and maintain positive relationships and ways of working across crossfunctional teams.
Escalate sensitive inquiries to manager immediately.
Tracking & Reporting
Track and compile reports on KPIs including number of engagements via all platforms (redbull Zendesk consumer incentives).
Gather weekly consumer engagement feedback for manager review recommend and apply key learnings.
Compile qualitative engagement content for monthly reports.
Monitor and report trending inquiry topics to management.
Qualifications :
12 years consumer relations experience with proven track record of accomplishments
Strong interpersonal skills across consumers and colleagues
Intuitive communicator astute and adaptable to broad consumer base and evolving landscape
Previous experience with marketing programs and campaigns
Selfstarter creative thinker and problem solver with the ability to efficiently manage multiple projects timelines and deliverables
High standard of integrity with a passion for the brand and commitment to Red Bull values
Desired skills: Microsoft Office applications Zendesk and Airtable
Additional Information :
This position is open to U.S. citizens U.S. permanent residents or individuals who are currently authorized to work in the United States on a valid visa.
The base salary range for this position is $51200 to $76800 cash incentives. Actual salary offers may vary based on work experience. The base pay range is subject to change and may be modified.
Our current Benefits include:
Comprehensive Medical Dental and Vision Plans 401k Match Family Leave PTO & Paid Holiday Schedule Pet Legal and Life Insurance Tuition Reimbursement (Benefits listed may vary depending on the nature of your employment and/or work location)
Red Bull North America Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability veteran status age or any other classification protected by Federal state or local law. We will consider for employment all qualified Applicants including those with Criminal Histories in a manner consistent with the requirements of applicable state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
