Host The Savoy Hotel
Host The Savoy Hotel
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Job Description
Job Title: Host
Department: Food & Beverage Alldaydining: Gallery
Inspired and supported by: Restaurant General Manager
Salary: 35148 including service charge
You will be accountable for:
Delivering a memorable and professional Forbes 5star service experience in our outlets across all our F&B outlets
Advising guests through enthusiastically sharing your knowledge about our F&B
offering
Delivering on all standards policies and procedures to create memorable luxury
guest experiences
Maintaining a professional smart and neatly groomed 5star appearance
Your key responsibilities & contribution will be:
Delivering an extraordinary service experience to the highest industry standards with a distinctive personal touch as one team
Assisting guests regarding menu choices in an informative and enthusiastic way
Taking reservations with all required details in a welcoming and friendly manner
Boosting our revenue through upselling and other creative initiatives
Sharing knowledge of offering promotions preparation general hotel knowledge
and Savoy stories
Following all health & safety policies when handling food and beverage
Carrying out administrative duties including printing menus and managing
stationary requisitions
Qualifications :
What you will need to do this role:
Essential:
12 years serving or hosting experience in a luxury hospitality environment
Passion for and understanding of 5star hospitality and what it takes to deliver it
Empathetic with a talent for building rapport and reading each guests desired level of interaction
Quick thinking resourceful and able to solve problems in the moment
Ability to always remain calm and courteous
Ability to work well under pressure in a fast paced and changing environment
Able to work collaboratively as part of a team
Willing to work in rotating shifts including weekends and public holidays
Excellent knowledge of spoken and written English
Desirable:
Basic knowledge of a POS System
Basic knowledge of OpenTable
Industry related certifications (i.e. WSET)
Basic knowledge of a PMS system (Opera)
Please note that we believe in flexibility and multiskilling and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Additional Information :
Whats in it for you
- Competitive salary pension and life assurance
- 3133 days of holiday (including public holidays)
- Cashback for wellbeing/healthcare expenses & Perkbox
- Exclusive discounts:
- Savoy Fairmont Raffles and Accor hotels (friends & family rates included)
- 50 off at American & Beaufort Bars Afternoon Tea spa florist and select Gordon Ramsay restaurants
- 20 off at other Gordon Ramsay restaurants and Restaurant 1890
- Free stay at The Savoy after probation
- Colleague restaurant interfaith prayer room and wellness room
- Laundry services for all colleagues
- Gym access cycletowork scheme and Virgin Active membership discount
- Season ticket loan for commuting
- Employee assistance program
- English classes optician reimbursements and local discounts for F&B and retail
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
