Assistant Director of Problem Resolution Systems
Assistant Director of Problem Resolution Systems
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Job Description
MINIMUM ENTRANCE REQUIREMENTS:
Applicants must have at least (A) five 5 years of fulltime or equivalent parttime professional administrative supervisory or managerial experience in business administration business management public administration public management clinical administration or clinical management of which (B) at least one 1 year must have been in a project management supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.
Substitutions:
I. A certificate in a relevant or related field may be substituted for one 1 year of the required (A) experience.
II. A Bachelors degree in a related field may be substituted for two 2 years of the required (A) experience.
III. A Graduate degree in a related field may be substituted for three 3 years of the required (A) experience.
IV. A Doctorate degree in a related field may be substituted for four 4 years of the required (A) experience.
Comprehensive Benefits
When you embark on a career with the Commonwealth you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you your loved ones and your future.
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An Equal Opportunity / Affirmative Action Employer.Females minorities veterans and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race religion color sex gender identity or expression sexual orientation age disability national origin veteran status or any other basis covered by appropriate law. Research suggests that qualified women Black Indigenous and Persons of Color (BIPOC)may selfselect out of opportunities if they dont meet 100 of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
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System Requirements
The Education Secretariat is committed to equity and valuing the unique and diverse characteristics and experiences of every member of its workforce. We encourage an authentic workplace where colleagues show up as their full selves where collaboration innovation and connections are key to realizing our mission that all children youth and families thrive socially academically and economically. We seek teammates who are committed to promoting a diverse and inclusive work environment where everyone is valued and engaged. We encourage you to apply and identify your strengths in these areas.
This position would be expected to follow a hybrid model that combines at least two inoffice workdays per week and telework days working within commuting distance of our office in Everett MA as needed.
The Assistant Director of Problem Resolution Systems (PRS) works closely with the Director to coordinate daily operations of the unit and is uniquely responsible for ensuring the substantive consistency of the PRS investigations determinations. The PRS Assistant Director is responsible for the logistics development and implementation of the units goals and oversees the daily operations to ensure compliance with the state and federal requirements as well as the Departments guidance and policies. They will directly oversee a team of PRS Supervisors.
Key Areas of Responsibility:
1. Oversee implementation of the Problem Resolution System Complaint System(s).
Assists the Director in developing and maintaining an effective system of managing state complaints filed with the Department that satisfies the relevant federal and state requirements related to the processing of state complaints including but not limited to issuing clear accurate and timely determinations that followed proper investigatory procedures. Assists the Director by creating and maintaining system(s) for monitoring and verifying the satisfaction of ordered corrective action pursuant to determinations of noncompliance.
Develops enhances and maintains systems for efficient processing of complaints filed with the PRS system that alleges noncompliance on behalf of PRS (SEA Complaints). As SEA Complaints typically require an independent investigation in collaboration with other relevant offices (e.g. the Legal Office) the Assistant Director must ensure that PRS provides accurate and timely responses to any investigation request received and implements any corrective action ordered pursuant to this process.
Supports the Director by ensuring that PRS provides responsive technical assistance resources to the public and that PRS resources remain accessible to all interested parties including families educators and community members.
In collaboration with other offices supports and ensures that PRSrelated public record requests are timely responsive and comprehensive.
Assists the Director in managing all PRS Office functions including unit staffing budgeting and developing office policies and procedures.
Improves upon and continues to enhance PRSs data protocols to ensure that PRS can meet its reporting obligations and does so in a way that is efficient comprehensive and accurate.
2. Establish and maintain effective supervision structures.
Provide timely supervision and direct support to PRS Supervisors including in the areas of:
Personnelrelated concerns;
Review analysis and response to allegations of noncompliance; and
Requests for technical assistance sought from the Department.
Establishes and enforces norms and expectations for Supervisors regarding their responsibilities in oversight of PRS Liaisons and other team staff.
Develops and maintains a cohesive staff unit to provide an opportunity for staff supervisors and/or administrators to share information calibrate understanding and expectation of relevant matters resolve issues and develop strategies to improve the unit/Departments functioning.
3. Collaborates to Enforce the Departments General Supervision Authority
With the Director collaborate with offices within the Department by utilizing data and information gathered through the state complaint process to inform the implementation of the Departments general supervision authority.
Support the Director in complying with any audit(s) (e.g. U.S. Department of Education Office of the State Auditor) and support implementation of any ordered corrective actions.
Oversee enforcement of determinations issued by the Bureau of Special Education Appeals (BSEA) to ensure implementation of BSEA orders.
4. Community Engagement
Offer informative and relevant training resources and technical assistance to audiences such as Department Advisory Groups Districts/Schools and parent organizations to educate on the PRS resources and relevant educationrelated topics.
5. Other projects as assigned by the Director.
Preferred Skills and Attributes:
Demonstrated ability to effectively lead a team preferably a large team 5 team members) through a supportive approach. Leadership experience must include planning organizing directing and motivating a team.
Exemplary verbal and written communication skills are a requirement for this role which includes but is not limited to the ability to administer feedback constructively. Possess the skillset to identify and support staff development in areas such as content expertise (i.e. special education law or regulation student discipline etc. letter writing and provision of technical assistance.
Demonstrated ability to work effectively and make sound decisions under pressure stress and/or in a highvolume work environment. Must be flexible and willing to learn new material and adapt to change.
Commitment to team mission and core values which include acting with purpose continuous improvement collaborative teamwork studentcentered and dedication to the Departments Educational Vision. Must have the ability to proactively support and uphold the team mission and core values.
Knowledge of current state and federal education laws and regulations including an extensive understanding regarding the requirements of a state complaint process the Departments General Supervision Authority and PRSs role in that supervision. Knowledge of the Departments policies procedures and practices including those of the PRS Office is a plus.
Excellent written and verbal skills including experience writing editing and synthesizing complex materials into clear statements summaries and findings.
Commitment to achieving cultural competence and implementing their duties in an unbiased and objective manner. Experience working with a broad and diverse range of constituencies is preferred.
Experience in a public and/or private elementary or secondary education setting including but not limited to teaching and/or education administration.
Experience with dispute resolution processes involving public school districts local education agencies state educational authorities and/or federal agencies. Experience handling complaints regarding school services and oversight of a state complaint system.
Experience working with school/district administrators to ensure compliance with state and federal program requirements.
Knowledge of PRS and DESE procedures and protocols strongly preferred.
Travel is required for this position.
Questions regarding this position or the application process should be directed to
Required Experience:
Director
Employment Type
Full-Time
