Patient Access Spec II 652096
Patient Access Spec II 652096
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position Summary: Receive inbound contacts (calls internal and external referrals emails faxes inbaskets etc. from patients patient contacts and physician offices requesting services within JHMI. Place outbound calls to initiate services within JHMI. Coordinate complex appointment scheduling of consults return visits and ancillary services required for assigned specialty services within the department. Maintaining patient demographic and insurance preregistration information in appropriate department scheduling system(s) (OCIS MOSAIQ or Epic). Document patient encounters utilizing CMS. Provide patients with information on physicians billing and costs directions to locations and educational materials. Answers patients or physicians questions. Interviews callers to obtain full understanding of what information or services that are being requested. Initiate MyChart signup. Provide high quality customer service on every call. Promote teamwork and call center success. Occasionally expected to train new hires regarding department processes and protocols. Depending on staffing and call volume may be required to cross train to other departments to assist with patient calls. Responsible for satisfying the customer and maintaining the image of JHM.
Salary Range: Minimum$18.59/hour Maximum$30.69/hour.Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.
In cases where the range is displayed as a $0 amount salary discussions will occur during candidate screening calls before any subsequent compensation discussion is held between the candidate and any hiring authority.
JHM prioritizes the health and wellbeing of every employee. Come be healthy at Hopkins!
Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment where we embrace and celebrate our differences where all employees feel valued contribute to our mission of serving the community and engage in equitable healthcare delivery and workforce practices.
Johns HopkinsHealth Systemand its affiliatesare an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity and expression age national origin mental or physical disability genetic information veteran status or any other status protected by federal state or local law.
Johns Hopkins Health System and its affiliates are drugfree workplace employers.
Employment Type
Full-Time
