Client Service Specialist
Client Service Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Company:
Description:
Helps Account Manager review information pertaining to client insurance programs and may help draft insurance and reinsurance contracts.
Assists Account Manager to drive business and retention and improve the client experiences throughout the proposal and renewal process.
Followsup regarding endorsements policy issuance extensions and cancellations and escalates concerns to direct manager or client team as appropriate.
Supports the renewal cycle by ensuring renewal protocol is completed (via tools available) gathering information tracking quotes and ensuring documents are issued correctly and ontime in accordance with our professional standards.
Maintains proper records for reporting and audit purposes and processes insurance and claims details into the database.
Builds and maintains relationships with clients prospects client teams and producers to provide best in class service and drive growth and retention.
Responds directly to simple client questions and requests and solicits assistance from Account Manager as needed.
Helps ensure all client information is collected reviewed updated and communicated to placement team for optimal program solutions and pricing.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
