Client Partner - Media Agency Corporate
Client Partner - Media Agency Corporate
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Job Description
The Client Partner is a strategic role focused on owning and expanding the relationships with portfolios of either small or midmarket accounts to drive business growth through upselling and crossselling working across any one of our verticals including Agency Media and Corporate. As the Account Owner the Client Partner will oversee the account transition from the new business team manage onboarding and work continuously to understand and fulfill the evolving needs of the clients. The goal is to expand and renew business ensuring high customer satisfaction and loyalty.
The day to day:
Collaborate with the new business team to ensure a smooth handoff of new accounts establishing a foundation for a strong ongoing relationship.
Oversee the initial onboarding process for new clients ensuring they are fully integrated and understand how to utilize our products and services effectively.
Develop and maintain deep relationships with assigned accounts positioning yourself as a trusted advisor and the primary point of contact for any business or support needs.
Regularly communicate Shutterstocks value propositions to assigned accounts highlighting opportunities for expansion and further collaboration.
Monitor product adoption rates and usage patterns implementing strategies to increase engagement where necessary.
Develop strategic account plans and execute against them to drive product adoption customer satisfaction and account growth.
Continuously assess customers evolving business needs and recommend solutions to facilitate account expansion including identifying and executing upsell and crosssell opportunities.
Proactively manage and nurture a pipeline of new leads within existing accounts meticulously tracking progress and interactions within the CRM and other sales tools.
Oversee the renewal process for assigned accounts ensuring a high retention rate by demonstrating ongoing value.
Address any customer inquiries issues or escalations promptly ensuring a high level of customer service and satisfaction.
Perform ad hoc administrative functions as necessary such as processing invoices and handling account documentation.
What youll bring to the role:
Experience working in digital media agency or content licensing
A minimum of 5 years of experience in account management or a clientfacing sales role with a track record of successfully managing and growing small or medium size and midmarket accounts.
Experience in identifying and closing upsell and crosssell opportunities within a diverse product portfolio.
Proven success in executing renewals and maintaining high levels of client retention.
Strong analytical skills to identify trends and client needs with experience in creating tailored solutions.
Proficiency in CRM and sales enablement tools is required with Salesforce experience being highly desirable.
Prior experience working collaboratively with crossfunctional teams including sales customer success and product development.
Knowledge of the digital content and media industry is highly desirable.
Proven ability to build and maintain strong client relationships with a focus on driving growth within medium size and midmarket .
Strategic thinker with the ability to create and execute account plans that result in revenue expansion.
Strong communication skills with a consultative approach and the ability to persuade and influence decisionmakers.
Detailoriented with strong organizational and project management skills to balance multiple accounts and priorities.
Demonstrated proficiency in using CRM systems to manage client relationships and sales pipelines effectively.
Fluent in English and fluency in another European language (German French Spanish or Italian) is highly desirable to cater to diverse markets.
Why Shutterstock:
You have a direct impact on the success of the company. Your teams work matters and is essential to the evolution of our core business!
Executive leadership cares personally. They prioritize growth and planning your career path with your goals and passions in mind.
Flexibility to work between home and office with everything you need to be successful in both
A generous and competitive benefits package.
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Shutterstock Values
We are one team collectively focused on creating an unrivaled experience for our Customers and Contributors. Our Values represent the mindset of the employee who will thrive at Shutterstock. If you are passionate about what you do and want to become part of a cuttingedge technology company building industry leading products please apply.
Shutterstock is an Equal Opportunity Employer. Suitably qualified and eligible candidates are encouraged to apply regardless of age color disability national origin ancestry race religion gender sexual orientation gender identity and/or expression veteran status genetic information or any other status protected by applicable law.
Shutterstock ensures that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact in confidence.
Employment Type
Full-Time
