Senior Director - Customer Onboarding
Senior Director - Customer Onboarding
Posted on :
08-04-2025
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1 Vacancy
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Job Description
Sprintois a leading platform that automates information security compliance. By raising the bar on information security Sprinto ensures compliance healthy operational practices and the ability for businesses to grow and scale with unwavering confidence. We are a team of300 employees& helping2000 Customersacross75 Countries. We are funded by top investment partnersAccel ELEVATION & Blume Venturesand have raised32 Million USDin funding including our latestSeries Bround.
The Role
As the Senior Director of Customer Onboarding & Implementation you will define and execute the strategic vision for a global fully remote onboarding organization ensuring customers successfully realize value in a netnew product category within a rapidly evolving industry. This role is pivotal in driving revenue retention customer advocacy and longterm success positioning Sprinto as a leading challenger in a highly competitive market dominated by wellfunded incumbents.
You will build scale and optimize a highimpact onboarding function balancing operational efficiency with exceptional customer engagement. Success in this role requires a blend of strategic clarity and handson enabling Sprinto to scale towards $100M ARR and beyond while maintaining bestinclass customer onboarding experiences.
What are the key responsibilities of the role
- Define & Execute Onboarding Strategy Develop a scalable valuedriven onboarding approach that enhances retention advocacy and product adoption.
- Leadership & Team Development Recruit mentor and grow a globally distributed highperforming onboarding team in a fully remote environment.
- Drive Adoption in a New Product Category Enable customers to navigate GRC automation a novel and complex space through education enablement and adoption strategies.
- HandsOn Customer Engagement Work closely with key customers to understand evolving use cases identify pain points and influence product evolution.
- CrossFunctional Collaboration Align onboarding efforts with Sales Success Support Product and Marketing to drive an effective gotomarket strategy.
- Onboarding at Scale Manage hundreds of concurrent onboarding journeys leveraging automation analytics and scalable frameworks to maximize efficiency retention and product adoption.
What are the key requirements of the role
- 12 years of experience in B2B SaaS onboarding customer success or implementation with 5 years in a senior leadership role.
- Proven track record in scaling onboarding functions in a highgrowth multiproduct environment catering to both SMB and Enterprise segments.
- Strong technical acumen with expertise in product implementation API integrations and automation.
- Handson leadership in a remote setup ability to hire develop and lead globally distributed teams while maintaining a culture of high performance and accountability.
- Datadriven mindset strong grasp of onboarding tools analytics and automation to measure and optimize onboarding success.
- Exceptional stakeholder management ability to influence crossfunctional teams executives and customers.
- Preferred: Experience in compliance GRC cybersecurity and scaling onboarding for global markets.
Benefits
- Remote First Policy.
- 5 Days Working With FLEXI Hours.
- Group Medical Insurance (Parents Spouse Children).
- Group Accident Cover.
- Company Sponsored Device.
- Education Reimbursement Policy.
Required Experience:
Exec
Employment Type
Full Time
Key Skills
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