Sr Technical Program Manager SME
Sr Technical Program Manager SME
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1 Vacancy
Job Description
We are seeking a highly motivated and experienced Senior Technical Program Manager to lead and evolve our Subject Matter Expert (SME) programs within the Technical Solutions (TS) organization. Datadogs TS org is composed of 1000 customerfacing technical experts around the world from Sales Engineers Technical Account Managers Support Engineers and Solution Architects who work with prospects and customers across their journey with Datadog to deliver outstanding customer experiences and drive growth through rapid product adoption.
As a TPM on our Technical Solutions Operations (TS Ops) team you will serve as a multiplier for the TS Org by strengthening technical specialization to drive meaningful business impact. You will play a pivotal role in ensuring SMEs are effectively leveraged to enhance customer engagement provide actionable product feedback and align technical expertise with Datadogs solutions. By partnering closely with crossfunctional teamsEngineering Product Managers TS and Enablement teams across Datadogs growing product suiteyou will implement structured processes incentives and tooling improve knowledgesharing and track impact through datadriven insights. Additionally you will stay attuned to business priorities product investments and emerging needs ensuring SME efforts evolve in lockstep with Datadogs growth.
At Datadog we place value in our office culture the relationships that it builds the creativity it brings to the table and the collaboration of being together. We operate as a hybrid workplace to ensure our employees can create a worklife harmony that best fits them.
What Youll Do:
- Program Ownership: Define and execute a roadmap for our TS SME programs aligning with overarching business priorities to ensure SMEs drive measurable impact in customer success business outcomes product feedback and enablement.
- CrossFunctional Collaboration: Partner closely with Product Engineering and Technical Solutions leadership to embed SME processes in existing workflows and coordinate resources for effective program delivery.
- Performance & KPIs: Establish and track key performance indicators (KPIs) that quantify the effectiveness of SME efforts leveraging data analytics to continuously refine priorities and demonstrate ROI.
- Operational Excellence: Oversee the endtoend program lifecycleincluding requirement gathering change management training and adoptionto deliver on scope schedule and budget.
- Stakeholder Communication: Provide regular updates on progress risks and results to senior leaders; proactively identify and remove blockers to maintain momentum.
- Enablement & Best Practices: Develop processes incentives and tooling that make SME participation easy and rewardingcreating repeatable scalable frameworks for shared expertise across the organization.
- Thought Leadership: Contribute to and help scale our established PMOintroducing best practices methodologies and frameworks that elevate the program management function companywide.
Who You Are:
- Customer & Business Mindset: You continually focus on how SMEs can accelerate customer outcomes and drive business impact.
- DataDriven: You excel at turning insights into action using quantitative and qualitative data to guide decisions measure effectiveness and iterate.
- Clear Communicator: You convey complex ideas in a concise way adapting your message for diverse audiencestechnical specialists product leads senior executives and beyond.
- Collaborative & Influential: You build strong partnerships across organizational lines and are skilled at influencing without direct authority to align teams on shared goals.
- GrowthOriented: You thrive in a dynamic environment continuously seeking ways to improve processes and learn new technologies.
- Proven Technical Program Management Experience: You have 5 years of relevant experience leading complex crossfunctional programs in a SaaS or similarly technical space particularly with exposure to SME or specialized enablement programs.
Your Qualifications:
- Technical Background: Bachelors degree or equivalent in Computer Science Engineering or related fieldor commensurate industry experience.
- Complex Program Delivery: Demonstrated success in managing multiple highimpact initiatives involving diverse technical stakeholders and deliverables.
- Metrics & Analytics: Strong capability in defining metrics analyzing data and delivering insights that drive both tactical and strategic decisionmaking.
- Excellent Skills: Skilled in project scoping risk management timeline creation and resource allocation across multiple efforts simultaneously.
- SME Program Expertise: Direct experience standing up or expanding SME programs (or equivalent specialized enablement programs) in a customerfacing technical organization.
- Influence at Scale: Track record of collaborating with seniorlevel stakeholders to unify teams and drive positive results in a highgrowth global environment.
Benefits and Growth:
- Generous and competitive global and US benfits
- New hire stock equity (RSUs) and employee stock purchase plan
- Continuous career development and pathing opportunities
- Product training to develop an indepth understanding of our product and space
- Best in breed onboarding
- Internal mentor and buddy program crossdepartmentally
- Friendly and inclusive workplace culture
Datadog offers a competitive salary and equity package and may include variable compensation. Actual compensation is based on factors such as the candidates skills qualifications and experience. In addition Datadog offers a wide range of best in class comprehensive and inclusive employee benefits for this role including healthcare dental parental planning and mental health benefits a 401(k) plan and match paid time off fitness reimbursements and a discounted employee stock purchase plan.
Required Experience:
Manager
Employment Type
Full Time
