Associate Consultant Technical Hardware Ops - Virtual United States

Applications for this role will be accepted until 04/09/2025

About Us

WorkForce Software an ADP Company is the first global provider of workforce management solutions with integrated employee experience capabilities. The companys WorkForce Suite adapts to each organizations needsno matter how unique their pay rules labor regulations and scheduleswhile delivering a breakthrough employee experience at the time and place work happens. Enterprisegrade and futureready WorkForce Software is helping some of the worlds most innovative organizations optimize their workforce protect against compliance risks and increase employee engagement to unlock new potential for resiliency and performance. Whether your employees are deskless or office workers unionized fulltime parttime or seasonal WorkForce Software makes managing your global workforce easy less costly and more rewarding for everyone.

Over one thousand organizations with more than 4 million users in over 100 countries rely on WorkForce Software solutions to streamline compliance reduce labor costs provide more intuitive tools to their employees and achieve strategic HR on a global basis.

Responsibilities
Configure WorkForce Terminals software according to customer business requirements using Python SQL SFTP SSH and other tools
Communicate roadblocks and seek out guidance in a timely manner
Contribute to customer selfhelp and technical documentation by authoring relevant knowledge base content
Read and write basic formulas and SQL queries that leverage mathematical and/or programming skills
Perform unit and system testing of configured application and ensure test cases pass as described by their requirements
Collaborate with the WFS team to ensure thorough testing of the customers requirements
Identify and escalate out of scope requirements to the WFS project team leadership
Understand scope and implementation approach for assigned work
Learn how to create confirm and refine solution design documents with key stakeholders and team members
Learn how to estimate work effort and communicate with key stakeholders
Deliver tasks on time and within budget by effectively managing workload
Attend and participate in team meetings
Follow established processes and best practices to continuously improve skills
Document progress and provide regular status updates on assigned work to WFS and customer stakeholders
Partner with internal and external teams to ensure successful customer implementation
Assist customers with hardware software network testing along with roll out and upgrade activities
Troubleshoot issues and escalate problems to appropriate team members or teams
Maintain accurate and timely records of billable and nonbillable hours
Ensure adherence to WorkForce Softwares established documentation standards and methodologies
Identify opportunities to improve our product offerings based on customer feedback and collaborate with internal teams to reduce defects and improve overall product/system performance
Identify resolve and report solution status recommendations risks and issues to customer and project leadership
Contribute to customer selfhelp and technical documentation by authoring relevant knowledge base content
Build relationships and trust with customers through open and interactive communication
Obtain and maintain certification in WFS Products as required to perform the job duties
Proactively participate in training courses and engage in selfdirected learning to acquire the skills and knowledge necessary to achieve success and contribute to the teams objectives
Learn WFS product configuration requirements (i.e. naming conventions importing templates database structure customizations proper sequencing)

Requirements
02 years of experience in a technical/helpdesk/system support customerfacing type role
Strong communication skills both written and verbal
Possesses basic problemsolving skills
Logical and technical mindset that can analyze problems and identify root causes
Exposure to any ERP software and experience with Linux programming languages (Python SQL/JavaScript) are added advantages
Ability to read/write simple SQL queries
Capability to exercise mature judgement
Demonstrates technical aptitude to learn quickly and adapts to new circumstances
Ability to work on a dynamic customerfocused team and establish excellent working relationships
Entrepreneurial mindset required as the role needs capability of rapidly shifting focus and responding to everchanging conditions
Strong communication skills both written and verbal
Demonstrates a strong desire to grow both functionally and technically as a professional consultant
Experience with business applications such as Word Excel etc.
Learns to use professional concepts and to apply company policies and procedures to deliver WFS solutions to customers
Learns common implementation principles and lifecycle
Must be able to join oncall rotation and cover evening/weekend work as necessary
Work flexible hours
All other duties as assigned

Travel
Ability to travel up to 10 with potential for international travel

Education
Bachelors degree in related field or equivalent years of experience

Youll Love Working Here Because You Can

Grow your career in an agile fastpaced environment with plenty of opportunities to progress.
Continuously learn through ongoing training development and mentorship opportunities
Be your healthiest. Bestinclass benefits start on Day 1 because healthy associates are happy ones.
Focus on your mental health and wellbeing. Were here to provide exception service to our clients and none of that happens without each of taking care of ourselves and being there for one another.
Join a company committed to giving back and generating lasting positive impact upon the communities in which we work and live.
Get paid to pay it forward. Companypaid time off for volunteering for causes you care about.

Base salary offers for this position may vary based on factors such as location skills and relevant experience. Some positions may include additional compensation in the form of bonus equity or commissions. We offer the following benefits: Medical Dental Vision Life Insurance Matched Retirement Savings Wellness Program Short and Long Term Disability Charitable Contribution Match Holidays Personal Days & Vacation Paid Volunteer Time Off and more.

This job description is not intended to be all inclusive and employee will perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.

To maintain our goal of remaining a diverse and inclusive company WorkForce Software advocates for and promotes a diverse equitable safe and professional workplace where all people feel welcomed and empowered. We are committed to creating an environment that supports and celebrates the full range of our individual and collective differences so that everyone can do their best and most innovative work on the job and in our communities.

WorkForce Software is committed to the full inclusion of all qualified individuals. As part of this commitment WorkForce Software will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact our Talent Acquisition Department at .

WorkForce Software is an Equal Opportunity Employer.