2025 ONT Concessions Ground Transportation Manager

The Concessions & Ground Transportation Manager is responsible for overseeing and optimizing revenuegenerating business lines within Concessions and Ground Transportation at Ontario International Airport (ONT). This role requires strategic leadership financial acumen and strong relationship management skills to drive revenue growth enhance passenger experiences and support business partners.

The Manager will lead a team ensuring alignment with ONTs revenue objectives and operational excellence across both concessions and ground transportation. They will also collaborate closely with consultants assisting ONT in revitalizing its concessions program and oversee PCI ONTs parking and shuttle program partner

Revenue & Financial Oversight

• Develop manage and analyze revenue budgets for concessions and ground transportation ensuring alignment with overall airport revenue goals.
• Collaborate with the Finance team to track financial performance forecast revenue trends and implement strategies to maximize income streams.
• Identify opportunities for revenue enhancement and operational efficiencies across concessions parking shuttles and other ground transportation services.

Concessions & Business Partner Engagement

• Foster and maintain strong relationships with ONTs food & beverage retail and service concessions partners ensuring contract compliance operational excellence and business growth.
• Collaborate with consultants to continue expanding ONTs concessions program ensuring it reaches its full potential in terms of variety service quality and financial success.
• Evaluate concessionaire performance and assist in negotiating lease terms amendments and renewals to maximize airport revenue.
• Develop and execute initiatives that enhance the passenger experience through an improved concessions mix and service delivery.

Ground Transportation & Parking Oversight

• Provide contract and performance oversight for PCI ensuring that ONTs parking and shuttle services operate efficiently and align with revenue goals.
• Monitor ground transportation operations including TNCs (Uber/Lyft) rental cars taxis and shuttles to identify areas for improvement and revenue growth.
• Analyze parking trends and shuttle service performance working with internal and external stakeholders to optimize operations and enhance customer satisfaction.

Leadership & Team Management

• Lead mentor and develop a team of three staff members who split time between concessions and ground transportation activities.
• Assign priorities set performance expectations and provide ongoing coaching to ensure team effectiveness and professional growth.
• Foster a collaborative and resultsdriven culture ensuring alignment with ONTs strategic objectives and Revenue Managements longterm vision.

Stakeholder & Consultant Collaboration

• Serve as a key liaison between ONT and Concessions and Ground Transportation partners ensuring the successful of strategies that revitalize various revenue generating program.
• Coordinate with internal teams such as including Operations Finance Marketing & Communications Administrative and Infrastructure & Development divisions to enhance passenger services and revenuegenerating initiatives.
• Represent ONT in meetings with external stakeholders including business partners consultants and industry groups to advance revenue growth initiatives.

MINIMUM QUALIFICATIONS

Any combination of education training and experience that would likely provide the knowledge skills and abilities to successfully perform in the position.

• Bachelors degree from an accredited college or university in Aviation Business Economics Finance Marketing Public Administration Real Estate or a related field.
• Four 4 years of experience of experience in revenueproducing business lines with a strong preference for candidates with experience in airport concessions parking or ground transportation operations including two 2 years in a supervisory capacity.
• Experience preferably includes two 2 years working for a commercial airport.

LICENSES / CERTIFICATION

• Valid Drivers License equivalent to a California Class C Drivers License.
• Acceptable driving record at time of appointment and throughout employment.
• Ability to pass all background / reference checks knowledge examinations as well as aptitude tests necessary to obtain an OIAA employee badge at ONT.

See Link in Recruitment Brochure for Complete Job Description.

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