Bilingual Customer Success Manager
Bilingual Customer Success Manager
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Job Description
Connect with Quadient
At Quadient we support businesses of all sizes in their digital transformation and growth journey unlocking operational efficiency with reliable secure and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day with our clients and each other. Its these connections that make Quadient such an exceptional place to grow your career develop your skills and make a real impact help our futurefocused business lead the way in powering secure and sustainable business connections through digital and physical channels.
We are looking for a Bilingual Customer Success Manager to work with our loyal customers. One of the significant ways we differentiate ourselves from our competitors is by providing an amazing customer experience. You are the expert of the solutions Quadient Accounts Payable by Beanworks offers. Your primary mission is to drive customer value by ensuring successful adoption of our solutions leading to high retention and expansion opportunities. You will build strong relationships proactively address customer needs and identify upsell opportunities to maximize account growth. Your goal is to enhance customer satisfaction drive product adoption and secure longterm renewals.
Lead renewal discussions to secure longterm customer commitments.
Build and maintain valuerich relationships with customers
Ensure fast timetovalue for new customers and drive product adoption
Work crossfunctionally with support and engineers to resolve customer issues
Manage expansion of products/services in customer base
Drive internal continuous improvement project
Identify upsell and expansion opportunities to drive account growth.
Monitor customer health and usage metrics to identify risks and opportunities.
Serve as a trusted advisor providing strategic guidance to help customers achieve their goals.
Your Profile:
Bachelors degree ideally in technology business administration or finance
12 years of customer success account management and implementations experience
Experience working for a SaaS company or a startup would be considered an asset
Basic knowledge of accounting
You have passion for working with customers
You have strong organizational and planning skills
You possess exceptional written and verbal communication skills and outstanding phone presence with the ability to remain calm under pressure. English and French is mandatory other languages will be considered an asset
You apply your strong interpersonal skills and ability to establish rapport to both customers and colleagues while maintaining integrity and honesty
Apply effective listening skills to understand needs beyond the question of the customer
Critical thinking and ability to resolve complex situations are key to the success in this role
You are not a developer but you are able to discuss and give your input on technical issues the same way you are able to explain technical issues to nontechnical people
Bonus Points If:
You have used an accounting software such as Sage Intacct Netsuite Quickbooks etc.
Knowledge of the software development cycle and basic computer troubleshooting
Experience with support software (Freshdesk) and CRM (Salesforce)
Have a CPA designation
This position has a salary range of $60000 $70000 CAD
Quadient CXM Canada Inc. and Quadient Canada Ltd. have standard ranges for all Canadian based roles based on function level and scope which are benchmarked against companies of similar size and growthstage. To provide greater transparency to candidates we share these targets on all job postings. Final salary offers are determined by multiple factors which may include (but are not limited to) geographic location and candidate experience and expertise. As such they may vary from the ranges listed.
Bring your ideas to life. Apply now.
Rewards & Benefits
Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
Inclusive Community: Join diverse communities and engage in our Philanthropy program.
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness work/life balance and more including a generous referral scheme.
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.
Be yourself at Quadient
Our values define how we work as a team: Empowerment Passion Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. Were a team of individuals with one goal but many perspectives. When you connect with Quadient you become part of a community that cares in a culture that embraces differences and values every voice.
We will consider any reasonable modifications to the interview process. If you require any assistance with the application process please email us at
Quadient is an Equal Employment Opportunity Employer*: We believe that diversity brings benefits to our customers our business and our people so we are committed to being an inclusive employer. We encourage applications from all suitable applicants regardless of background. We firmly believe in zero discrimination in employment on any basis including gender race ethnicity religion or belief national origin age disability marital status sexual orientation gender identity citizenship status veteran status and any other protected characteristics.
*This includes being an Affirmative Action Employer in the United States.
People. Connected.
Required Experience:
Manager
Employment Type
Full-Time
