GAP Product and Claims Administrator

General Description (SUMMARY Scope Purpose)

The GAP Product and Claims Administrator is responsible for the administration operational and claims support of the GAP ADR and VPP/Theft product offerings. This role ensures efficient policy administration effective claims processing and excellent customer service while maintaining compliance with all relevant regulations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Process GAP insurance applications and ensure accurate entry into the system.
• Manage policy documentation including issuing certificates endorsements and cancellations. While keeping accurate records of all policies ensure data integrity and security within the product administration systems.
• Manage the endtoend claims process timely ensuring accurate claim intake and settlements to resolution while maintaining detailed claim records.
• Review and validate claim documentation ensuring all necessary information is provided.
• Coordinate with customers lenders dealerships and insurance providers to facilitate claims processing. While providing exceptional customer service to lenders agent customers dealerships and internal teams.
• Handle inquiries and resolve issues related to coverage cancellations claims and policy details.
• Assist lenders customers and dealerships with claims submissions and follow up on claim status.
• Conduct regular audits of GAP and policy documentation to ensure accuracy and completeness that comply with federal state and local regulations
• Stay updated on changes in laws and regulations affecting the GAP product suite.
• Prepare regular reports on policy counts claims cancellations and other key metrics for use by management accounting and the carriers.
• Analyze data to identify trends and opportunities for process improvement. To provide insights and recommendations to management based on analysis.
• Develop and update training materials and guides for internal and external use. While assisting in training agent and lender staff on GAP/ADR/VPP processes and procedures.
• Support sales teams with training materials and product information.
• Manage and update the GAP administration system to ensure it reflects current policies and claims.
• Collaborate with product development teams IT and other departments to enhance existing product suite develop new offerings and resolve technical issues.
• Gather and analyze feedback from lenders carriers customers and dealerships to identify areas for product improvement.
• Other duties as assigned.

The essential duties contained in this job description reflect general details as necessary to describe the principal functions of this job the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an allinclusive listing of work requirements. Individuals may perform other duties as assigned by management including work in other functional areas to cover absences equalize peak work periods or otherwise to balance the workload.

MINIMUM KNOWLEDGE SKILLS AND ABILITIES REQUIRED

• Detail oriented
• Ability to supervise office operations and multiple tasks
• Requires a working knowledge of Windows computer environment & Office software
• Training and management experience
• Ability to work in fastpaced multitasking environment
• Prior data analysis experience
• Knowledge of mortgage agreements and lending practices
• Prior P&C Insurance Mortgage orForced Placed Insurance related experience.
• Requires a high school diploma or equivalent

Licensing or certification Requirements

Current active property and casualty insurance adjusters license for the State of Texas required.

PHYSICAL DEMANDS

Working Conditions:

• Office environment
• Fulltime position

The physical and environmental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

QUALIFICATIONS

• Bachelors degree preferred.
• Minimum of 24 years of experience in insurance administration claims automotive finance or a related field.
• Strong knowledge of GAP ADR and VPP/Theft products and administrative processes.
• Excellent communication and customer service skills.
• Proficiency in Microsoft Office Suite (Word Excel PowerPoint).
• Strong organizational and time management skills.
• Attention to detail and accuracy.
• Ability to work independently and as part of a team.

To perform this job successfully the incumbent must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These qualifications are considered without regard to race religion color sex national origin disability or any other characteristic protected by federal state and local law. If this position requires licensing or certification the incumbent must maintain that license or certification by meeting all continuing education and other requirements.

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity national origin religion age color sex sexual orientation gender identity disability or veterans status or any other characteristic protected by local state or federal laws rules or regulations.

EVerify Program

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact the recruiting team. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.