Specialist - Concur Compleat Amadeus Smart Flows India Middle East

Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. Were here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path Start your journey.

This role is responsible for configuration and scripting on Concur Compleat and Amadeus Smart Flows.

The selected candidate will use Concur Compleat and Amadeus Smart Flows to increase productivity related to the agent workflow process endtoend automation client services and operational quality assurance.

What Youll Do

• Receive review and process service requests from various internal and external departments
• Gather business requirements from all applicable key stakeholders related to the implementation or enhancement of any of our internal applications/systems/processes and translate them into a functional Statement of Work
• Analyze new and existing programming requests and provide expert support
• Write routines and business rules test debug document and deploy new and modified code to quality control applications
• Participate in code reviews for adherence to standards and specifications
• Monitor processes for expected performance and respond to errors and emergency problems
• Assume oncall responsibilities as required
• Proficient in project management across departments & systems ensuring the timely delivery of requests and appropriate tracking of requirements as defined
• Provide recommendations for optimization of existing automation features operational processes and capabilities where applicable to promote standardization and efficiency
• Communicate regularly and effectively on the status of all current projects and manage stakeholders expectations appropriately

What Were Looking For

• 5 years of experience with expert knowledge working and scripting on Concur Compleat and Amadeus Smart Flows
• Expert knowledge of working and scripting on Concur Compleat and Amadeus Smart Flows.
• Amadeus GDS knowledge
• Basic working knowledge of online travel booking tools.
• Strong teamwork and interpersonal skills including excellent verbal and written communication skills

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans retirement programs parental leave adoption assistance and more.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you with global tuition assistance access to over 20000 courses on our learning platform leadership courses and new job openings available to internal candidates first.

• We strive to champion Diversity Equity and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups centered around common identities or initiatives to discuss challenges obstacles achievements and drive company awareness and action.

• Wellbeing resources to support mental and emotional health for you and your immediate family.

• And much more!

All applicants will receive equal consideration for employment without regard to age sex gender (and characteristics related to sex and gender) pregnancy (and related medical conditions) race color citizenship religion disability or any other class or characteristic protected by law.

Furthermore we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data please consult GBT Recruitment Privacy Statement.

What if I dont meet every requirement If youre passionate about our mission and believe youd be a phenomenal addition to our team dont worry about checking every box; please apply anyway. You may be exactly the person were looking for!