HVAC Customer Resource Coordinator
HVAC Customer Resource Coordinator
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Salary Not Disclosed
1 Vacancy
Job Description
We are one team dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people you bring your talent and well give you the space and opportunities to grow and succeed. We are committed to make a difference.
What you will do
- Under direct supervision of the Area Resource Manager the HVAC Customer Resource Coordinator receives and schedules customer calls for service. Manages the schedule of assigned technicians and mechanics.
- Ensures schedule allows fortimelycompletionof preventative maintenance and aligns with monthly forecasting goals.
- Debrief activities of assignedtechnicians/mechanicsdaily coordinating withtechnicians/mechanicsto resolve concerns quickly.
- Partners effectively with the Service Team Manager to ensure technical service work is completed in a reasonable timeframe and to the customers expectations.
- Analyzes and assesses technical team performance and adjusts as needed to enhance customer satisfaction costeffectively.
- Assesses job completion and collaborates with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriatebusinessprocess.
How you will do it
This is not a remote position; you will be onsite.
Receives customer requests for unscheduled or scheduled service.
Coordinates labor scheduling to align technicians to the appropriate customerand service needs.
Communicates the action plan and services to beprovideddirectlyto the customer.
Ensures work has been performed to the customers expectations and performs followup with the customer as needed.
Answers any customer inquiries and resolves or escalates customer issues as appropriate.
Debrief activities daily.
Ensures Technicians are providedwith daily schedules. Maintains consistent communication with assigned Technicians.
Follows up on activities to ensure completion in an established timeframe.
Ensures that all customer account information to support call management activities and scheduling of tasks are kept up to date in NxGen.
Scheduled Service Visits on time.
Parts ordering/PO creation support.
Startup support.
Customer PO confirmation.
WIP Management.
Reconcile exceptions (SIR and AP).
Attend weekly planning/scheduling meetings.
Assistwith monitoring of time and expense reporting submission.
Review and correct unassociated time for timesheets for technicians.
Other duties and administrative activities as assigned.
What we look for
High school diploma or equivalent required.
Must demonstratethe ability to perform work independently anddemonstratesolidorganizational and attention to detail skills.
Must have strong interpersonal skills to effectively communicate with both internal and external clients.
Must have the ability to simultaneously handle a large and diverse number of projects tasks and issues with tact cooperation and persistence.
Able to prioritize work activities based on financial impactto desired business goals.
Able to influence diverse teams toaccomplishtasks/goals.
Preferred
Two to five years of service industry experience and/or service scheduling.
Associatedegree.
Experience and/or basic project accounting or costing principles.
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age protected veteran status genetic information sexual orientation gender identity status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and nondiscrimination rights as a candidate visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process please visit here.
Required Experience:
IC
Employment Type
Full-Time
