YourLiebherrCareer Commercial Manager - Mobile Crawler Cranes 75117
YourLiebherrCareer Commercial Manager - Mobile Crawler Cranes 75117
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Commercial Manager is responsible for the timely and effective analysis of branch financial results and partnering with relevant stakeholders to identify strategies/initiatives that improve financial performance. The Commercial Manager is responsible for defining assessing and coordinating the improvement of customer service metrics and closely works with the business analyst to present the data through effective models to management. This includes the analysis of trends changes and KPIs in close coordination with executive leadership. Additionally the commercial manager supports the legal point of contact in preparing case evidence and documentation.
The Commercial Manager will be the main contact for customer service management and their teams to improve understanding insight efficiency and effectiveness of operations and processes within the LUSLWE service department based on analytical evaluation.
The Commercial Manager manages and communicates with customers on updated service information such as letters bulletins and modifications.
Responsibilities
- Analyze department/branch results and work with relevant Managers/Supervisors to develop countermeasures to improve financial performance.
- Prepare budgets and forecasts for allocated internal customers.
- Working on LISA Power BI Reports BAAand all other related service programs.
- Create reports and queries using MS Access and/or BI applications.
- Prepares and diagrams detailed work instructions for all designed and developed BI reports.
- Implements progressive improvement to the quality and reliability of data within the actual tools through direct projects with the Customer Service Team and IT departments.
- Identifies training opportunities based upon errors detected in the systems.
- Contributes to the development of the Branchs annual operational plan travel to the LUSLWE relevant US branches where required to implement procedures / strategies.
- Provide effective leadership and direction to Branch Administration Team in coordination with the service management team.
- Initiate recommendations for improvement of the organizations policies and processes.
- Gathers case evidence and documentation by preparing files and inputting information from records statements and other documentation to support the legal point of contact.
- Responsible for the correctly worded modification notices.
- Responsible for following up with customers on modification letters and documenting dates as well as customer feedback to those requests.
- Responsible for the correctly worded customer service bulletins.
- Responsible for the correctly worded customer service letters.
- Maintains a working knowledge of safety policies and regulations to ensure duties of self and others are performed in a safe manner
- Builds positive customer relationships through effective communication establishing trust and maintaining confidentiality.
Competencies
- Education and Experience:Master of Business Administration or an equivalent degree in accounting computer science or information technology as well as three 3 to five 5 years related experience and/or training.
- Advanced Technical crane knowledge.
- Advanced knowledge in business software including but not limited to SharePoint Excel Access PowerPoint Word and Outlook.
- Exceptional written and verbal communication skills.
- Demonstrated knowledge in data analysis.
- Ability to interact with other departments and customers with tact and courtesy.
- Ability to work closely and cooperatively with colleagues and take direction well.
- Demonstrates strong interpersonal skills and professional conduct.
- Communicates effectively with all levels of management.
- Ability to perform effectively despite sudden deadlines and changing priorities and in high pressure situations.
- Ability to establish effective working relationships.
- Demonstrates exceptional work habits and is judicious in carrying out assignments without direction.
- Possesses a strong knowledge of computers and standard office equipment.
- Demonstrated ability to make decisions; support and explain reasoning for decisions; include appropriate people in decisionmaking process.
- Ability to plan organize monitor and control projects ensuring efficient utilization of technical and administrative resources to achieve project objectives.
- Ability to effectively present information and respond to questions from executives managers suppliers customers and the general public.
- Proficient problemsolving skills and ability to convey complex business concepts in technical language.
- Action oriented with excellent follow through.
- Ability to read analyze and interpret general business periodicals professional journals or technical procedures.
- Ability to calculate figures and amounts such as discounts interest commissions proportions percentages.
- Ability to interpret a variety of instructions furnished in written oral diagram or schedule form.
- Ability to write reports and business correspondence.
- Travel domestically and internationally a minimum of up to 30 of the time.
- Ability to obtain and maintain a valid drivers license and passport.
Our Offer
An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical dental and vision insurance 401K plan with company match paid vacation and personal days and competitive salary.
Referral Bonus: Tier IV
Have we awoken your interest Then we look forward to receiving your online application. If you have any questions please contact Melissa Silva.
LiebherrAmerica Inc. and its US affiliates are Equal Opportunity Employers. Employment decisions are made without regard to race color religion national origin gender sexual orientation gender identity age physical or mental disability genetic factors military/veteran status or other characteristics protected by law.
If you are a California resident please visit Liebherr USA Co. Privacy Statement for more information regarding how LiebherrAmerica Inc. and its US affiliates collect and process your personal information.
One Passion. Many Opportunities.
The company
In line with its international growth Liebherrs venture into the United States began in 1970. Within a couple of years the company expanded and completed its production facilities in Newport News Virginia for its product line of hydraulic excavators.It was later converted into Liebherrs manufacturing facility for mining trucks and remains home to Liebherr Mining Equipment Newport News Co. In addition to its production facility Liebherr markets a wide variety of productsand technologies through its companies located across the United States. The companies are LiebherrAerospace Saline Inc. Liebherr Gear Technology Inc. Liebherr Automation SystemsCo. and Liebherr USA Co. the umbrella company for 12 product segments that are positioned across the United States.
Location
Liebherr USA Co.
4800 Chestnut Avenue
23607 Newport News VA
United States (US)
Contact
Melissa Silva
Required Experience:
Manager
Employment Type
Full-Time
