Front Office Manager
Front Office Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
** $100 SIGN ON BONUS **
- Supervise & coordinate the activities of the Front Desk Service Express Agents Night Audit and Shuttle Van Drivers.
- Interview & hire Front Desk related staff as needed and provide the necessary job specific orientation & training.
- Recommend or initiate personnel actions such as promotions transfers discharges and disciplinary measures.
- Analyze and resolve work problems or assist associates in solving work related issues.
- Maintain and improve guest service & courtesy control programs according to Company & brand standards.
- Ensure every effort is made to attain the best possible average rate and room occupancy.
- Ensure all Front Desk personnel are trained in proper credit policies & procedures to minimize bad debt and other related issues.
- Respond promptly to any guest problem or complaint in a professional manner to attain desired guest resolution.
- Other and all duties projects and tasks as assigned by employees manager.
- Minimum of 2 to 3 years of supervisory experience pertaining to guest services front desk management operations or related professional area.
- Must have a high school diploma and some college preferred but not required.
- Must be able to communicate both in writing and verbally in a professional business manner.
- Must be flexible to work varying schedules in support of the business needs of the hotel.
- Work with different levels of management and associates as a team player.
- Ability to work independently.
- Represent the company in a professional manner at all times.
- Show initiative strive for excellence accept responsibility and be goal oriented.
- Must have excellent computer skills with knowledge of core Microsoft Office applications.
- Must have reliable transportation.
The greatest key to our success is our people. Our diverse team of associates is responsible for creating a distinctive experience that keeps our customers coming back. We recognize that our people are our most valuable asset and are committed to investing in them. We provide comprehensive training as well as career advancement opportunities for all of our associates. We also offer competitive benefits to ensure that a career at LTD is satisfying and rewarding in all aspects.
- Medical Dental Vision & 401 (k) with company match
- Voluntary Short Term & Long Term Disability Insurance
- Life & Accidental Death Insurance
- Hotel Discounts
- Paid Time Off
- Training and Development Opportunities and Much More!
BE A PART OF SOMETHING GREAT
We are a family company. Our strength is in our people and we are proud to have built a team dedicated to excellence and service. Opportunity is one of our core corporate values. Thats why we believe in giving members of the LTD team their own opportunities to grow and advance in their careers with exciting new initiatives happening all of the time.
CURRENT OPENINGS
LTD Hospitality Group is currently seeking qualified candidates with a passion for the hotel business. Those willing to share our dedication to exceptional customer service should apply.
Required Experience:
IC
Employment Type
Full-Time
