Client Success Manager -
Client Success Manager -
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Job Description
Job Title: Client Success Manager
Location: Remote (EST Time Zone)
Salary Range: up to 1800 USD Bonus
Work Schedule: Monday Friday 9:00 AM to 6:00 PM (EST)
NOTE: INDEPENDENT CONTRACTOR POSITION
Company Overview:
Sagan is an exclusive membership community for top executives founders and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and USbased businesses connecting candidates from vibrant regions like Latin America the Philippines India Pakistan Bangladesh and Africa with leading American companies. Discover a world of career possibilities with Sagan.
About the Company:
Sagan represents a U.S.based podcast production and management agency that works with B2B service providers across a range of industries. Known for its proprietary process and resultsdriven content distribution model the company helps clients leverage podcasting as a growth and relationshipbuilding tool. Their culture is missiondriven growthoriented and supportive of entrepreneurial development.
Position Overview:
Were looking for a confident proactive Client Success Manager who thrives in building relationships managing expectations and delivering exceptional service. Youll play a key role in onboarding clients maintaining hightouch engagement and ensuring longterm satisfaction as they scale their podcast initiatives.
Key Responsibilities:
- Act as the main point of contact for clients ensuring clear consistent communication and strong relationships.
- Manage onboarding expectations and client satisfaction using HubSpot CRM.
- Collaborate with internal teams to deliver timely highquality service.
- Create light support content (e.g. guides newsletters instructional videos).
- Identify opportunities for improvement and drive referrals/testimonials.
- Maintain a proactive clientfirst approach while confidently addressing challenges.
Qualifications:
- 35 years of experience in customerfacing roles such as customer service coaching consulting or account management.
- Proven track record in client relationship management or a related field.
- Excellent English communication and interpersonal skills.
- Strong problemsolving skills with high attention to detail.
- Capable of managing multiple client accounts and projects simultaneously.
- Proactive resultsdriven and able to take initiative.
- Familiarity with marketing or business development is a plus.
- Extroverted personality preferred; someone confident and peopleoriented.
NicetoHaves:
- Experience using Calendly for scheduling and client coordination.
- Familiarity with Canva for creating simple visuals or clientfacing materials.
- Background in podcast management (excluding editing tasks).
- Exposure to YouTube marketing including repurposing content or optimizing for engagement.
- Light to moderate graphic design skills using Canva or Adobe Photoshop.
Please note: To ensure prompt processing of your application we kindly request that you submit your resume and an introductory video in English format.
Employment Type
Full Time
