Sr Manager Order Fulfillment Process 33731

Position Title: Sr. Manager Order Fulfillment Process

Position Type: Regular FullTime

Position Location: Oakbrook Terrace

Requisition ID:33731

At McCain we believe in meaningful technology using digital technology not just for innovation but to make a difference globally. Join a team where innovation drives purpose and technology shapes the future. This is your chance to develop soughtafter expertise work on exciting highimpact projects and create solutions that truly make a difference. If youre ready to push boundaries tackle purposeful challenges and build a career that matters we want you on our team. As we embark on a strategic digital transformation journey the role of Sr. Manager Order Fulfillment Process will be pivotal.

The Sr. Manager Order Fulfillment Process will be responsible for defining evaluating refining and enhancing the order to cash processes to ensure efficient and highquality support for McCains clients. This role involves managing workflows ensuring adherence to customer service standards and working closely with crossfunctional teams to optimize processes and meet performance goals. The ideal candidate will have experience as a People Manager and as a functional expert in process design customer service operations order to cash process and service management.

Accountabilities:

Process Management:

• Analyze and evaluate current customer service and order to cash processes to identify areas for improvement.
• Develop and implement new procedures and best practices that enhance service efficiency and effectiveness.
• Continually improve McCains order to cash process that will help us meet or exceed our customer service levels with appropriate controls and reporting.

Strategic Leadership:

• Connects with both internal and external subject matter experts to bring modern best in class order fulfillment capabilities to McCain.
• Drive cross function/cross organization workshops to define processes and resolve issues.
• Collaborate on our organizational change management initiatives to implement and manage the adoption of new processes and practices.
• Foster a positive work environment that encourages collaboration innovation and accountability.

Stakeholder Management:

• Manages stakeholders from both the Business and Digital Technology teams ensuring alignment to the process the solution its benefits and their role in its .

Technology and Tools:

• Recommend tools and automation to improve the function and implement efficiencies.
• Key team leader driving system upgrades and implementations.
• Define user acceptance test plans for system implementations and upgrades.
• Stay updated on industry trends and technologies to keep the team equipped with the latest tools and techniques.

Reporting and Analytics:

• Design processes that are conducive to appropriate controls and reporting for continuous improvement.
• Suggest process automation and consistency to generate clean data to support operational metrics.

Qualifications:

• Bachelors degree in Business Administration Management or a related field preferred.
• Lean Six Sigma or equivalent process improvement certification preferred.
• 8 years of proven experience in process improvement related to customer service and order to cash.

Skills:

• Leadership capability in coaching and mentoring fostering a culture of growth and learning.
• Excellent communication problemsolving and analytical skills.
• Proficient in order management and customer service software and tools as an experienced user.
• Experience with ERP order to cash processes with SAP preferred.
• Champions and leads organizational change ensuring that the strategic goals are met with high standards of business value and innovation.
• Leverages influence knowledge and analytical prowess to make wellinformed strategic decisions and to dynamically allocate resources.

About the team.

Reporting to the Senior Director Operations Transformation the Sr. Manager Order Fulfillment Process is as strategic as they are handson. The ideal candidate is someone who will not only execute a global vision but will also roll up their sleeves to ensure its success.

This role has the flexibility to be based out of any of our corporate offices in North America (Florenceville New Brunswick; Oakbrook Terrace IL or Toronto Ontario).

About McCain.

At McCain were feeding the world: from French fries to cakes we contribute to the important role food plays in peoples lives. Thats why were dedicated to ensuring our core valuesFamily Authentic Trusted and Qualityshine through every day. As a privately owned family company with over 60 years of experience a presence in more than 160 countries and a global team of 22000 people our values and culture are at the heart of everything we do. We believe that we can work together along with our business and community partners to bring sustainable growth and positive change today tomorrow and for generations to come. Join us and see how you can MAKE IT at McCain!

Leadership Principles.

Our principles each with related practices guide our actions across the organization. Together they address how McCain interacts with our customers and employees and how we work as individuals and collectively to find success. While each role adheres to the Leadership Principles individual roles may focus more on a specific principle or principles.

We are customer obsessed. Customers are our starting point. By understanding their needs and leveraging data and consumer insights we drive mutual success.

We think big and plan ahead. Through ambition curiosity and smart risks we can accomplish goals refine processes and innovate to scale success.

We bring out the best in our people. We create safe spaces for our people so that trust and empowerment come naturally. Inclusion is about listening first showing humility and working together.

We act like owners. Together we clear obstacles and do the work that makes us all successful and proud to be part of McCain.

The McCain experience.

We are McCain: this statement is about our power collectively and our importance individuallyyour impact is a significant part of the business. Our winning culture focuses on authenticity and trust so we can always bring out the best in our people. Here you have the opportunity to learn grow and thrive while being yourself. Join our team to see why were better together.

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Compensation Package:$107600.00 $143500.00USD annually bonuseligibility

The above reflects the target compensation range for the position at the time of posting. Hiring compensation will be determined based on experience skill set education/training and other organizational needs.

Benefits: At McCainwere on a mission to create a winning culture that puts employee safety and wellbeing at the heart of what we do every day. We understand and appreciate that each persons needs are unique and ensure our benefits & wellbeing programs reflect that. Employeesare eligible for the following benefits:health coverage (medical dental vision prescription drug) retirement savings benefits and leave support including medical family and bereavement. Wellbeing programs include vacationandholidays companysupported volunteering time and mental health resources. Coverages are aligned to country provincial and state governing plans and can vary by work level location and nature of the role.Additional benefit details available during the application process.

Your wellbeing matters to us and were here to provide you with the necessary resources to support you in being your best self at work and at home.

McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse antiracist inclusive meritbased and equitable workplace. As a global familyowned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity resilience and success and makes our business stronger.

McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms) please let us know and we will work with you to meet your needs.

Your privacy is important to us. By submitting personal data or information to us you agree this will be handled in accordance with the Global Privacy Policy

Job Family:Customer Service; Finance
Division:Global Finance
Department:Business Transformation
Location(s): US United States of America : Illinois : Oakbrook Terrace
US United States of America : Illinois : Chicago

Company:McCain Foods USA Inc.