Multi-Property General Manager - Melbourne Marriott Docklands and AC Hotel Melbourne Southbank

HOTEL DESCRIPTION

Melbourne Marriott Hotel Docklands features 189 guest rooms with facilities including a 28meter wet edge resortstyle rooftop infinity pool and adjoining bar a groundlevel bar a restaurant and a laneway cafe all open to guests residents and the community. The Docklands sit atop the newly renamed and revamped District Docklands shopping center. Hotel rooms and apartments offer spectacular views of the sunset in the west over the Bolte Bridge or views back towards the city center.

AC Hotel Melbourne Southbank is the first AC hotel in Australia designed for the discerning guest who embraces intentionality in all aspects of their stay. The hotel offers 205 dogfriendly rooms and suites with modern amenities and stunning views of the Melbourne skyline. Guests can relax by the stunning infinity pool while enjoying expertly crafted cocktails from Bar de Buceo the poolside oasis. Food & Beverage options include European cuisine at Sorolla restaurant and drinks at the Spanish Bar Triana. Popular points of interest near the hotel include Melbourne Convention and Exhibition Centre Crown Casino Melbourne and Eureka Tower. The nearest airport is Essendon Fields Airport 14 km from the hotel.

JOB SUMMARY

Functions as the primary strategic business leader of a fullservice property and responsible for the leadership and management of a designated cluster of properties. As General Manager of the properties responsible for all aspects of the operation including guest and employee satisfaction human resources financial performance sales and revenue generation and delivering a return on investment. Leads the leadership teams in the development and implementation of propertywide strategies. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. In addition the General Manager builds relationships with key customers through personal involvement in the sales process. The position ensures sales engines are leveraged and initiates independent and proactive sales activities when appropriate to generate demand. Position serves as the principal interface with property ownership and establishes relationship as a business partnership. Builds owner loyalty through proactive communication setting and managing expectations and delivering solid business results. Responsible for the overall performance of a designated cluster of managed properties and oversees all activities associated with the preopening processes for new build units. In addition the position is responsible for sales and revenue generation for all units within the cluster.

CANDIDATE PROFILE

Required
10 years of progressive experience in hotel industry preferred and prior GM experience in similar size hotels. Multiproperty experience a plus.
Excellent food & beverage event management rooms operations revenue management human resources and quality assurance skills including experience with strategic planning budgeting negotiating and interpreting contracts SOPs and project management
Demonstrated ability to operate in a matrix organization and leverage centralized organizational resources
Ability to independently manage multiple projects simultaneously.
Demonstrated ability to deliver results in adverse conditions when faced with complexity and ambiguity
Experience evaluating business trends and risks and successfully developing/implementing new business programs and strategies that enhance multiunit business performance while mitigating business concerns
Track record of creating positive and influential owner relationships

Preferred Skills and Knowledge
Ability to creatively execute against strategy and drive results; can create unique guest experiences and maximize revenue within the brand framework
Strong organization skills
Financial management and analytical skills e.g. ability to analyze P&L statements develop operating budgets forecasting and capital expenditure planning
Ability to evaluate business trends determine applicability and modify business strategies accordingly
Ability to manage customer preference loyalty and engagement
Ability to take constructive action without relying on directions from others
Ability to network and build relationships to grow the business
Strong problemsolving skills; encourages new innovative solutions when appropriate
Strong communication skills (verbal listening writing presentation)
Effective influence consensus building and negotiation skills
Ability to effectively manage and support change
Strong associate relations and customer relations skills
Proven success in talent management and manpower decisions

Education and Professional Certification
Bachelors degree in related area or equivalent relevant experience

CORE WORK ACTIVITIES

Leading Operations and Department Teams

Sets goals and expectations for direct reports using the performance review process.

Identifies leadership management on the property.

Inspires and motivates team to achieve operational excellence.

Creates a synergistic leadership team and business environment that consistently delivers positive results and continuously strives to improve these results.

Managing and Sustain Sales and Marketing Strategy

Develops deployment strategies to market property in order to continue to grow market share.

Supports the sales strategy by encouraging leadership team to develop effective revenue management strategies.

Ensures focus is on proactive selling as well as reactive selling.

Reviews the STAR report competitive shopping reports and using other resources to maintain an awareness of the propertys market position.

Managing Responsibilities with Property Stakeholders

Assists with building and maintaining the owner relationship as a business partnership while maintaining the General Managers position as the point person for the owner.

Manages an effective balance between the owners interests and the companys interests.

Understands the owners perspective and ROI expectations.

Managing Profitability

Identifies key drivers of business success and keeping the team focused on the critical few to achieve results.

Reviews sales goals and strategies to ensure alignment with the brand business strategy and proper pricing and positioning of the properties in the market.

Champions change in order to insure property is profitable.

Maintaining Revenue Management Goals

Supports the property General Manager(s) in executing the sales and revenue management activities to maximize performance.

Ensures above property sales and revenue engines are leveraged to drive RevPAR improvement year over year.

Oversees the alignment of revenue strategies amongst the area properties.

Ensures capital expenditure funds are being used to address the priorities outlined in the brand business strategy.

Managing Property Operations

Holds staff accountable for successful performance.

Utilizes an open door policy.

Communicates a clear and consistent message regarding property goals to produce desired results.

Fosters employee commitment to providing excellent service.

Managing and Conducting Human Resources Activities

Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.

Hires executive committee team members who demonstrate strong functional expertise creativity and entrepreneurial leadership to meet the business needs of the operation.

Creates appropriate development plans based on individual strengths development needs career aspirations and abilities.