Systems Screening and Dispatch Navigator - CRCL- Casual
Systems Screening and Dispatch Navigator - CRCL- Casual
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
AVI Health & Community Services (AVI) increases health equity by providing highly responsive harm reductionbased HIV hepatitis C substance use sexual health mental health and other community health services and is informed by the voices of people with living experience. We envision a community where people can experience optimal health and wellness and be free from stigma marginalization and criminalization. For more information see www.avi
Our work takes place in Kwakwakawakw Nuuchahnulth and Coast Salish territorial regions on what is colonially known as Vancouver Island. The rich and beautiful lands and waters of this Island have been home to over 50 First Nations for time immemorial; we respectfully acknowledge their past present and future sovereignty.
AVI Crisis Response CommunityLed (CRCL)
The AVI Crisis Response CommunityLed (CRCL) is funded by the Province of British Columbia and the Canadian Mental Health Association. CRCL is a peerassisted care program and a mobile crisis response team led by persons with lived/living experience and mental health professionals who are able to deescalate crises and develop community care plans with persons experiencing crisis.
The CRCL Team is an alternate approach to responding to someone in crisis that focuses on health wellbeing and community support. Utilizing a communitybased client centered traumainformed response a peerassisted model of care has been proven to help individuals navigate mental and social care services and reduce engagement with the justice system and emergency services.
In the spirit of reconciliation and community empowerment Kmoks First Nation and AVI Health and Community Services have joined hands to support and create a comprehensive and culturally safe service initiative. KFN provides guidance through the CRCL program development to ensure Indigenous preceptive is woven throughout and supports Indigenous peoples accessing this service.
The CRCL team provides services on the territories of the Kmoks First Nation.
JOB SUMMARY:
The CRCL team will provide acute mobile crisis support and deescalation services for persons 13 years of age and older experiencing mental health and/or substance use related crises. Working in collaboration with all team members the Systems Screening and Dispatch Navigator is the first point of contact via the phone and is responsible for assessment and acuity triage and team dispatch. This role is responsible for determining the level of risk deciding the most appropriate response and dispatching/ maintaining communication with teams attending to crisis.
Alongside the team this role is grounded in personcentered harm reduction and trauma informed approaches to care which center the needs and agency of the service user.
KEY DUTIES AND RESPONSIBILITIES:
Screening and Dispatch
- Manage the central call line for the CRCL team including phone lines and through text
- Assess and triage calls and text messages from community including assessment screening and triage while initiating Community Care Plans and resourcing community supports.
- Develops support and safety plans for persons in crisis and/or for Third Party Callers
- Consults with community resources family members and peers as directed by and appropriate to the callers needs as well as participating in trainings case management daily debriefing client followup and staff checkins.
- Where appropriate redirect callers to access pertinent resources including 911 and/or the crisis line.
- Quickly and accurately engages in assessments and obtains all information needed to assist CRCL team in responding to crisis calls.
- Gather and share vital and relevant information liaising between caller and CRCL team updating CRCL Team of status/status change of person in crisis.
- Provides nonjudgmental emotional telephone and text support and crisis intervention including assessment problem solving and community resourcing.
- Completes a thorough assessment of suicidal ideation and/or homicidally including planning or attempt in progress.
- Uses assessment and screening tools to determine urgency and involves CRCL Team or other emergency services depending on severity and needs of individual and care provider(s) onsite.
- Assess needs and risk of callers referring to appropriate services and providing short term followup during wait times and until CRCL support can be arranged.
- Supports behind the scenes systems including communication with internal AVI programs staff scheduling payroll and leave management.
- Consults with community members and resources as appropriate to client care.
- Quickly prioritizes multiple competing tasks using a methodological approach to problem solve make decisions and communicate clearly.
- Assess identify plan intervene and evaluate biopsycho/social/spiritual care needs in accordance with best practices and documents.
- Monitor team workload and location and input/evaluate and triage according to capacity.
- Implement active rescue when an intervention is required (I.e. call 911 advise use of lifesaving FirstAid etc.
- Maintain confidential client case files including Community Care Plans safety and wellness assessments.
- Maintain familiarity with Comox Valley resources their interrelationships and their function in delivering care in the community i.e. Mental health & substance use responsive services.
Crisis Response
CRCL is an emergency response team supporting persons and their community/family experiencing mental health and substance use related crises.
At all times the Systems Screening and Dispatch Navigator is expected to be:
- Model a high degree of cultural competency including ensuring services are culturally sensitive and incorporate Indigenous knowledge practices and approaches to healing and wellness
- Ready and able to respond to mental health and substance use related crises
- Triage assess and adjust responses depending on call acuity severing and other incoming calls
- Think critically and respond quickly especially in critical situations and when deciding the next course of action
- Respond to/answer backtoback calls
- Communicate effectively with all teams attending calls including collaborative and directive styles of communication
- Remain responsive to incoming calls up until the end of shift and/or when Mandatory Emergency Overtime is in effect
- Demonstrate emotional resilience including and especially within complex situations
- Work effectively as a team including respectful communication throughout and following an emergency crisis response
- Continuously center the needs of the person experiencing crisis
- Effectively and professionally engage other care providers including when advocating for a person in crisis and/or when critically assessing and determining the next course of action
- Develop comprehensive safety plans and establish post crisis followup care centering the needs of the person in crisis.
Situational Awareness Scene Safety and Unpredictable Working Conditions
CRCL Works in environments and conditions that many change quickly including with persons who may be or become escalated.
At all times the Systems Screening and Dispatch Navigator is expected to:
- Utilize a trauma informed approach including with persons who are escalated and who use language or express beliefs that could be offensive or triggering for staff
- Decenter themselves to provide care to all persons accessing our services
- Utilize situational awareness assessment deescalation and mental health training to work safely within changing and unpredictable environments
- Be prepared for and able to adapt to changing work environments including:
- All kinds of weather
- For extended periods
- Within and around diverse types of substance use
- Within and around respiratory illnesses
- Within potentially hazardous dwellings
- Within unknown and unpredictable environments
- Perform over the phone and inperson assessment to critically assess and determine the next course of action including in cases where Dispatch was unable to provide detailed information
- Remain on scene and able to critically assess including when a situation escalates and/or requires a higher level of care
- Professionally engage service providers including police ambulance fire and healthcare providers etc.
- Utilize ongoing assessment rapport building and universal precautions
- Utilize direct questions (open and closed ended) direct feedback and motivational interviewing skills
Program Development and Accountability
- CommunityLed responses to mental health and substance use related crises are a new and evolving approach to care grounded in living knowledge and accountability to communities and individuals who use the service.
- As such the Systems Screening and Dispatch Navigator is required to:
- Be open to feedback engage in selfreflective practices and humility
- Understand and practice both collective and personal accountability
- Be selfdirected and able to perform all duties and professional obligations without prompting or reminding
- Demonstrate and engage in collaborative support and relationship building with Kmoks First Nation Community and its members
- Adhere to all PACT Program Policies and Practices
- Adhere to AVIs Code of Ethics
QUALIFICATIONS:
- Strong understanding of colonialism and the ways in which historical and ongoing colonization impacts Indigenous People
- Minimum 3 years relevant experience including mental health services deescalation and crisis response and case management.
- Undergraduate Degree in the mental health field (counselling social work psychiatric nursing).
- Valid Class 5 BC Drivers License with Normal Driver status
- Crisis Intervention Skills including extensive experiencing with situational awareness mental health assessments and suicide intervention.
- Able to respectfully engage and support Indigenous relationships with a trauma informed and decolonial lens.
- Demonstrated skills experience and knowledge of harm reductio and health promotion practices.
- Demonstrated practice of social justice cultural humility and traumainformed approaches to care.
KEY CHARACTERISTICS:
- Ability to manage hostile interactions utilizing nonviolent communication situational awareness and diffusing techniques.
- Emotional Resilience and ability to center the needs of the person in crisis including persons who are angry hostile expressing values and beliefs that are opposed to yours/the teams.
- Humility flexibility and selfdirected
- Ability to critically assess and remain grounded in complex changing situations.
- Ability to work mandatory overtime to continue to provide emergency responses where and as needed.
POSITION DETAILS:
- Pay: $33.99/hour to start with stepped increases based on your seniority with AVI. (Pay for this role is based on the BCGEU paygrid 38
- Hours and Schedule: Casual basis with weekend hours sometimes required.
- Position: This is a casual position
- Location: AVI Comox Valley office and Throughout Comox Valley responding to crisis and in the community and where as needed including in peoples homes community centers and outside/with folks surviving outside.
- Union: AVI is a union environment under the Collective Agreement: HEABC & Health Services & Support Community Subsector Associationand this role is a BCGEU union position.
- Pension: If you are already a member of the Municipal Pension Plan (MPP) you can continue with them at AVI immediately. At this time AVI contributes an additional 9.31 towards your pension account. If you are not already a member of the Municipal Pension Plan part time staff may become eligible after 2 years with AVI.
- Other Perks: This position gets paid an extra 5 in lieu of vacation 5 in lieu of stats meaning your hourly rate is actually 10 higher than listed.
- Hours of Work Days Off and Work Area may be subject to change.
TO APPLY:
Please click on Apply To Position and attach your resume and cover letter. This position is open until filled.
AVI is committed to equity and diversity and we strongly encourage applications from but not limited to folks who identify as Indigenous Persons persons of colour racialized persons living with a disability persons who use/d persons with experience of sex work persons who live with HIV and/or hepatitis C and persons representing diverse genders and sexualities.
It is beneficial to identify in the cover letter if you are Indigenous and/or have lived/living expertise relevant to the position.
Accommodations are available on request for candidates taking part in all aspects of the selection process.
As AVI is a union environment internal staff will be prioritized in the hiring process.
We would like to thank all those that apply but only those selected for an interview will be contacted.
Employment Type
Unclear
