Cards Risk Specialist

CIVIC CULTURE

Our organizations believe we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end we recruit bright energetic and talented people to be members of our team. In return we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity selfawareness courage and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed our community wins.

ABOUT THE POSITION

The Cards Risk Specialist is responsible for monitoring analyzing and mitigating fraud risk and financial losses associated with debit and credit card transactions. This role involves utilizing datadriven insights fraud detection tools and industry best practices to ensure the security and integrity of debit card operations while enhancing the member experience. The Specialist will collaborate with internal teams financial institutions and law enforcement agencies to prevent fraud and improve risk management strategies.

NORMAL DAYTODAY WORK

1. Monitor debit card transactions for suspicious activities using fraud detection systems.
2. Analyze patterns and trends in fraudulent transactions to develop proactive risk strategies in conjunction with management team and the Credit Unions Fraud/BSA team
3. Investigate and respond to realtime fraud alerts and suspicious activity reports.
4. Assess and analyze risk exposure related to debit card transactions.
5. Generate and analyze reports on fraud trends chargebacks and losses.
6. Identify key risk indicators and provide insights for decisionmaking.
7. Present findings and recommendations to management and stakeholders.
8. Ensure compliance with financial regulations and industry standards (e.g. PCI DSS FFIEC).
9. Stay updated on regulatory changes affecting debit card fraud and risk management.
10. Work with compliance teams to ensure Cards fraud prevention efforts align with legal requirements.
11. Work closely with Risk and Compliance teams member service and IT departments.
12. Work with Learning and Development and various stakeholders to ensure training and awareness programs on debit card fraud risks and prevention are in line with the Credit Unions standards.
13. Take ownership for actions decisions and results; openly accept feedback and demonstrate both the willingness and ability to improve.

JOB QUALIFICATIONS

Here are a few skills you MUST have to be qualified for this position.

1. Minimum 4 6 years experience in financial services payments card products or supporting card operations initiatives including 13 years experience in debit and/or credit card risk.
2. Strong interpersonal communications skills.
3. Must possess a strong service orientation.
4. PC proficient including Microsoft Office (Word Excel PowerPoint Access Outlook) and the Internet.
5. Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC copier telephone etc.
6. Ability to lift a minimum of 25 lbs. (file boxes computer).
7. Travel required on occasion.

Here are a few qualities wed LIKE for you to have to make you more suited for this position.

1. Bachelors degree in Business Operations or related field position.
2. Experience in member service or related field card services is preferred
3. Knowledge of financial products and services.

If you have questions about this position description please feel welcome to ask. You can reach our HR Department at:

Civic Human Resources

3600 Wake Forest Road Raleigh NC 27609