Help Desk Specialist
Help Desk Specialist
Posted on :
08-04-2025
Employer Active
1 Vacancy
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Job Description
Job Summary: Help Desk Specialist
The Help Desk Specialist is a key member of the IT team responsible for providing technical support installing patching security vulnerabilities and upgrading hardware and software. This role includes maintaining an inventory of IT assets documenting changes and ensuring proper configuration of computer systems to support business operations.
Key Responsibilities
- Assist with new employee onboarding by setting up laptops and providing necessary access and peripherals such as docking stations printers keyboards and monitors.
- Install configure and maintain software for endusers including identity and access management.
- Serve as the first point of contact for IT support addressing user inquiries related to hardware and software issues via email remote session or phone.
- Install and configure new hardware and software as required.
- Troubleshoot and resolve technical issues related to desktops laptops mobile devices and printers.
- Provide best practice guidance to endusers ensuring compliance with corporate IT policies and security protocols.
- Support enterprise communication and collaboration tools ensuring effective user access and functionality.
- Assist with the management of multifactor authentication remote access solutions and enterprise applications.
- Provide technical support and troubleshooting for ERP systems and related applications.
- Provide enduser support for software applications including troubleshooting and resolution of technical issues.
- Ensure proper scoping and standardization of IT equipment purchases to meet company standards and budget constraints.
- Apply necessary updates including BIOS firmware service updates and security patches.
- Manage software licensing ensuring compliance with vendor agreements.
Qualifications
- Associates degree in Information Technology Computer Science or a related field preferred.
- Strong knowledge of PCs servers networks software hardware and telecommunications equipment.
- Ability to work independently and manage multiple support requests efficiently.
- 3 years of experience in IT support or a similar role.
- Proficiency in Windows operating systems enterprise software solutions and network technologies.
- Strong problemsolving abilities and attention to detail.
- Excellent communication skills with the ability to explain technical issues to nontechnical staff.
- Understanding of virtual server/desktop environments and security best practices.
Employment Type
Full Time
Key Skills
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