Team Leader

At ChickfilA the Team Leader role is more than just a job its an opportunity. A Team Leader gains life experience that goes far beyond just serving a great product in a friendly environment. ChickfilA is a great opportunity for people of all ages and backgrounds. While experience is welcomed it is not necessary. As a Team Leader you will support the daily operations of the business while fulfilling orders and ensuring each guest leaves with a smile. We are looking for friendly enthusiastic people who enjoy serving customers. We will teach you everything else you need to know!

Job Duties for ChickfilA Team Leader

1. Supervise and Lead Team Members:

• Oversee daily operations ensuring the team provides exceptional customer service.
• Lead by example maintaining a positive attitude and setting a standard for teamwork.
• Assist in training new employees and provide ongoing support to existing team members.
• Monitor team performance provide feedback and address any performance issues.

1. Customer Service Excellence:

• Ensure all guests receive friendly fast and accurate service in a clean and welcoming environment.
• Handle guest complaints or concerns in a professional and positive manner.
• Ensure team members maintain high standards of customer service.

1. Operational Efficiency:

• Ensure smooth operations by managing team tasks and prioritizing effectively.
• Oversee food preparation service flow and cleanliness to ensure compliance with company standards.
• Assist in inventory management and maintain stock levels to ensure smooth service.
• Monitor kitchen and dining areas to ensure safety and cleanliness standards are met.

1. Staffing and Scheduling:

• Assist in creating work schedules and ensure shifts are adequately staffed.
• Coordinate breaks and ensure that employees are scheduled in alignment with business needs.
• Provide direction and coaching during shifts to ensure effective team performance.

1. Financial and Operational Goals:

• Help manage operational budgets including food costs labor and other expenses.
• Assist in achieving sales goals and ensure effective utilization of resources.
• Ensure all cash handling procedures are followed accurately.

1. Maintain Safety Standards:

• Ensure all health safety and sanitation guidelines are strictly followed.
• Regularly monitor food quality and cleanliness of the restaurant to ensure adherence to ChickfilA standards.
• Support team members in maintaining a safe work environment.

1. Communication:

• Serve as a point of contact between the leadership team and team members.
• Communicate important operational information policies and procedures to the team.
• Encourage open communication and collaboration among team members to foster a positive work environment.

1. Assist in Administrative Tasks:

• Support management with team meetings reports and other administrative duties.
• Help track employee performance attendance and other HRrelated tasks as needed.

1. Promote ChickfilA Values:

• Represent the ChickfilA brand positively both within the restaurant and in the community.
• Uphold and promote ChickfilAs values including integrity teamwork and hospitality.

1. Special Projects:

• Assist in executing special events promotions or initiatives designed to improve restaurant performance or community engagement.

A job at ChickfilA is more than just a job. Its a steppingstone to a successful future in the world of business. Here are some of the great benefits of working at ChickfilA:

• Flexible Hours You probably have commitments to your family friends school or sports teams. We will try to arrange your work schedule around them.
• Closed Sundays All ChickfilA restaurants are closed on Sundays so you can have a day off to spend with family and friends.
• Competitive Pay Along with a competitive paycheck you will work in a nurturing environment where you will learn valuable business and people skills.
• Its a Great Place to Work At ChickfilA our Operators consider their team members to be more than just employees they are a highly valued part of each ChickfilA restaurant. Our high retention rate is proof that team members really enjoy working at ChickfilA.