Finance Customer Support Analyst Contract
Finance Customer Support Analyst Contract
Posted on :
08-04-2025
Employer Active
1 Vacancy
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Job Description
PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and realtime patient insights. For over 20 years the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception PointClickCare has grown exponentially with over 2200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canadas Most Admired Corporate Cultures PointClickCare leads the way in creating cloudbased healthcare software.
At PointClickCare we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here youll discover a space where your talents can thrive your career can grow and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.
Join us and be part of a team that is making a real impact.
To learn more about us check outLife at PointClickCareand connect with us onGlassdoorandLinkedIn.
About the Team:
We are seeking a dedicated and dynamic individual to join our team of 10 professionals. Our team operates in a hybrid environment balancing both remote and inoffice work to maintain flexibility and productivity. We handle highvolume queues and collaborate with a crossfunctional group to ensure seamless operations and exceptional customer support.
Our team is known for its supportive culture where each member is encouraged to contribute their unique skills and expertise. We value teamwork innovation and a commitment to excellence in all our endeavors.
About the Role:
This role will report to the Team Lead Finance Customer Support and will be responsible for pricing and deal compliance data and financial modeling analysis and reporting to support our contract process.
Contract duration:
6 months
Key Responsibilities:
- Work the recontracting process with the Customer Success Management teams.
- Complete noncommercial changes on customer accounts: Sales role/rep Amendment type/reason.
- Complete Sales Order approvals and compliance checks on quotes including verification of legal ownership and cosigning contracts.
- Complete Onboarding call for all new organizations and facilities.
- Interface with the Marketplace team to create opportunities and Sales Orders in NetSuite legacy system.Approve the sales orders and ensure they are set up correctly for invoicing
Your Key Strengths:
- Bachelor degree in Business Finance Accounting or related experience
- Demonstrated experience working with customers on account and billing issues including reconciliation identifying billing inconsistencies etc.
- Strong Organization skills and great attention to details
- Excellent time management skills and prioritization skills
- Demonstrated ability to work with internal and external stakeholders in a customerservice oriented setting.
- Excellent communication skills strong listening and interpersonal skills
Bonus Skills:
- Salesforce or NetSuite experience is an asset
$26.44 $28.84 an hour
AtPointClickCare base salary is one of the many components that make up our total rewards package.The Canada base hourly rangefor this position is $26.44 $28.84 per hour. Our salary ranges are determined byjob and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range individual compensation is determined by jobrelated skills and knowledge relevant experienceincluding professional and lived experience and/or work location. Your recruiter can share more information about ourtotal rewards package during the hiring process.
Corp B
Support 2
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It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race religion national origin status age sex sexual orientation gender identity or expression marital or domestic/civil partnership status disability veteran status genetic information or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact should you require any accommodations.
When you apply for a position your information is processed and stored with Lever in accordance withLevers Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information and may use it in relation to future positions to which you apply or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information or if you would like to ask to access correct or delete your information please contact PointClickCares human resources team:
PointClickCare is committed to Information Security. By applying to this position if hired you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
Required Experience:
IC
Employment Type
Contract
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