ServiceNow Developer

Were in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here you lead with innovative thinking grow along with us and join the smartest team in the industry.

This type of workwork that changes the worldis what the tech industry was founded on. So if youre ready to seize the endless opportunities and leave your mark come join us.

Overview

Pure is seeking an experienced ServiceNow developer to join our talented team. As a ServiceNow developer you will build and maintain large ServiceNow applications for our increasing list of stakeholders. A successful candidate for this role will continuously improve the maturity of our development practices provide holistic solutions for business problems identify & resolve gaps streamline redundancies and automate all that can be automated.

What Youll Do

• Solution Design:
• Provide solid design expertise and be responsible for the architecture design development and implementation of ServiceNow projects and enhancements.
• Work closely with business analysts and process owners to finalize designs for ServiceNow initiatives.
• Demonstrated expertise in ServiceNow applications (ITSM CSM ITOM ESM and IRM).
• Solution Development:
• Develop complete and functional workflows business rules reports and other ServiceNow automated solutions against requirements provided.
• Proven ability with Business Rules Client Scripts UI Policies Flow Designer ACLs Script Includes and UI Scripts.
• Expertise with REST/SOAP APIs to integrate ServiceNow with other solutions.
• Identify trends prioritize root cause analyses queues finalize preventive actions and collaborate with the other delivery teams to prioritize development effort for periodic releases.
• Testing and Deployment:
• Perform unit testing of developed solutions.
• Assist in deploying updates and new configurations to the production environment following the companys change management processes.
• Documentation:
• Document all development and maintenance work to ensure knowledge transfer and system maintainability.
• Contribute to the creation and maintenance of user guides and training materials.
• Support:
• On the rare occasion be available for oncall remediation if a critical incident impedes our Customer Service Management tool since Pure Storage has a 24x7 business. This responsibility is shared across the team.
• Typically provide basic support for the ServiceNow platform resolving incident tickets and fulfilling service requests.
• Assist in troubleshooting and resolving issues reported by endusers.
• Collaboration:
• Collaborate with team members architects process owners and other stakeholders to understand requirements and achieve project goals.
• Attend and participate in team meetings and collaborative planning activities.
• Influence and positively impact productivity efficiency and customer(employee) satisfaction levels and enhance the organizations reputation amongst stakeholders.
• Continuous Improvement:
• Conduct regular reviews with stakeholders to develop enhance and enforce continuous service improvement standards/plans. Measure and report their effectiveness on an ongoing basis.
• Participate in training and educational opportunities to enhance knowledge and skills.
• Contribute ideas and feedback for process and system improvements. Leverage automation to simplify repeatable processes.
• Compliance:
• Perform regular code reviews ensuring proper coding conformance to standards and best practices established including performance security reliability scalability extensibility and quality standards.
• Adhere to the organizations IT policies procedures and standards

Requirements

• BS degree in Information Systems Computer Science or equivalent. (Graduate degree in Computer Science or a related field).
• Must have 4 years of proven track record as a ServiceNow/Developer with a deeper understanding of ServiceNow development best practices and trends.
• Must have handson implementation experience of ServiceNow ITSM CSM and/or ITOM.
• Must have handson experience with ServiceNow Customizations Code Promotion Data Migration ACL Assignment/Business Rule Workflow Flow Designer UI Policy/Action Client Script Transform Maps Update Sets Integration with 3rd party systems etc.
• ServiceNow Certified Application Developer certification is a plus.
• Strong analytical problem solving interpersonal and communication skills required
• Must have the ability to:

• Be a team player and collaborate with crossfunctional teams across the organization.
• Learn quickly and draw meaningful conclusions from independent research.
• Manage multiple simultaneous priorities and deliverables.
• Advise on solutions and provide technical review for other developers.
• Understand and analyze business requirements and provide appropriate solutions.

WHAT YOU CAN EXPECT FROM US:

• Pure Innovation: We celebrate those who think critically like a challenge and aspire to be trailblazers.
• Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortunes Best Large Workplaces in the Bay Area Fortunes Best Workplaces for Millennials and certified as a Great Place to Work!
• Pure Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work we offer a variety of perks to manage a healthy balance including flexible time off wellness resources and companysponsored team events. Check out purebenefits for more information.

ACCOMMODATIONS AND ACCESSIBILITY:

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this contact us at if youre invited to an interview.

WHERE DIFFERENCES FUEL INNOVATION:

Were forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isnt just accepted but embraced. Thats why we are committed to fostering the growth and development of every person cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. At Pure Storage diversity equity inclusion and sustainability are part of our DNA because we believe our people will shape the next chapter of our success story.

Pure Storage is proud to be an equal opportunity employer. We strongly encourage applications from Indigenous Peoples racialized people people with disabilities people from gender and sexually diverse communities and people with intersectional identities. We also encourage you to apply even if you feel you dont match all of the role criteria. If you think you can do the job and feel youre a good match please apply.