Cluster Manager- Bangalore
Cluster Manager- Bangalore
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Job Description
Customer Focus Cultivating Customer Loyalty
Drive a customercentric culture across all stores within the cluster.
Ensure high levels of customer satisfaction by monitoring and enhancing the instore experience.
Utilize customer conversion data and KPIs to improve customer engagement.
Analyse customer feedback and implement actionable insights to enhance satisfaction and loyalty.
Sales Mastery
Achieve the sales and profitability targets.
Develop and implement sales strategies tailored to the unique needs of each store.
Monitor and ensure the achievement of sales targets and KPIs across the cluster.
Ensure the quality of customer interactions by training and supporting Store Managers in sales techniques.
Conduct customer segmentation and product mapping and perform catchment area analysis to identify and target key customer groups effectively.
Collaborate with the marketing team to provide insights and implement on BelowtheLine (BTL) activities to increase footfall.
Change Management
Lead and manage change initiatives ensuring smooth adoption across stores.
Support teams in adapting to new processes technologies or organizational shifts.
Foster a culture of adaptability and continuous improvement.
Leadership Excellence
Motivate and lead Store Managers to achieve operational and sales goals.
Provide ongoing coaching and training (OJT IDP) to develop team capabilities.
Create an environment of accountability collaboration and engagement within the cluster team.
Track measure and enhance team performance across stores.
Conduct regular performance reviews provide constructive feedback.
DecisionMaking
Leverage analytical thinking to assess store performance and identify areas for improvement.
Make operational decisions to address challenges and opportunities within the cluster.
Collaborate with the Area Manager to implement strategic decisions effectively.
Utilize datadriven insights to make informed decisions.
Solve customerrelated challenges effectively.
Operations Excellence
Enhancing operational processes within the cluster
Streamline store operations to improve efficiency and reduce costs.
Collaborate with crossfunctional teams for effective of initiatives.
Act as a SPOC for resource allocation marketing talent acquisition L&D inventory and visual merchandising (VM).
Address crisis situations promptly and effectively to minimize disruptions.
Requirements
Required Experience:
Manager
Employment Type
Full-Time
