Driver Identification Service Center Supervisor

Do you consider yourself a people person The Office of Driver & Identification Services (DIS) is seeking a highly motivated and teamfocused customer service professional to lead the Driver License Service Center located in Ottumwaas ourDriver License Service Center Supervisor. This leadership position is responsible for ensuring the delivery of quality customer service and managing the team.

Location: Ottumwa Drivers License Service Center Ottumwa Iowa

Shift: 8:00 AM to 4:30 PM Monday through Friday

The Iowa Department of Transportations Mission is Making Lives Better Through Transportation. To accomplish our Mission the person selected for this position will demonstrate actions and behaviors guided by the Iowa Department of Transportations five CORE values: Safety First People Matter Customer Focused Servant Leadership and Integrity Without Exception. TheDriver License Supervisors responsibilities include the development of improved work processes and monitoring services provided to external and internal customers for timeliness and accuracy. A successful candidate will promote team development among employees to attain quality and accuracy in service delivery and acceptable response times to requests from the public. In addition the successful candidate will review and analyze productivity reports and assess problem areas. The position will also review and discuss current practices with management staff and develop plans to be used by field staff to improve work processes.

Your Responsibilities:

Supervise assigned drivers license teams so they function as an effective and efficient unit.

Respond to written or telephone inquiries from the public state agencies legislators and law enforcement agencies regarding drivers license laws rules policies and procedures.

Participate in the planning and documentation in the use of advanced technology equipment and human resources.

Conduct informal settlement hearings with persons whose drivers license/registration has been suspended revoked canceled or denied.

Coordinate training and continuing education for the service center team and oversee the implementation of new laws policies procedures and improved customer service methods.

Complete complaint investigations. Review proper procedures with staff to alleviate problem areas and create a customized development plan when necessary.

Review customer satisfaction feedback. Use results to address operational improvements and identify professional development opportunities.

Make presentations to outside groups such as driver education classes civic and/or service organizations and other agencies to promote the Departments programs.

Respond to interview requests from the media regarding issues that pertain to drivers licensing. Review and report all media requests made in the area.

Maintain relationships with local city county and state offices regarding service activities.

Assist in the procurement and maintenance of station facilities so that employees are assured of a safe place to work and the public is appropriately served.

Plan and conduct area meetings/training sessions with supervisors and staff. Assist with training and development conducted on a statewide basis.

Review/monitor work schedules and hours of service provided to the public and direct work accordingly for the service center team.

Requirements:

Must possess and maintain a valid and unrestricted except for corrective lenses drivers license (minimum of an operators license).

After hire must obtain and maintain required AAMVA certifications.

After hire must attend a Motorcycle Rider Education Safety Course.

After hire must attend department training sessions as required.

NOTICE: This position is a covered position under the REAL ID Act of 2005 49 U.S.C. 30301 note as further defined in 6 CFR Part 37. Any applicant selected for employment in this position must submit to and pass a background check of the form and content required by 6 CFR 37.45.

What we offer YOU:

Competitive pay and benefits package including health dental flexible spending and life insurance.

Insurance benefits start first of the month following 30 days of employment. 2025 health and dental insurance premiums can be foundhere.

Opportunities for professional growth and development.

Paid time off effective immediately biweekly vacation separate sick leave accruals rollover on a yearly basis and 9 paid holidays per year.

Iowa Public Employee Retirement System (IPERS) Retirement Package with employer match

Optional 401A plan with employer contributions.

Employee Discount Programs from a variety of vendors (vision cellular fitness recreation season passes travel counseling; legal financial).

We encourage you to view more about the State of Iowa Employee benefits and costs at theState of Iowa Employee Benefits Website!

You have the freedom to flourish in Iowa Apply today!

The Iowa Department of Transportation is an equal opportunity employer. If you require a reasonable accommodation in completing any screening interviewing preemployment testing or otherwise participating in the selection process please direct your request to the Affirmative Action & Equal Employment Opportunity (AA/EEO) Officer at:

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

1. Graduation from an accredited fouryear college or university and experience equal to four years of fulltime work in customer service as a team leader or manager.
2. A total of eight years of education and/or fulltime experience (as described in number one) where thirty semester hours of accredited college or university coursework in any field equals one year of fulltime experience.
3. Current continuous experience in the state executive branch that includes three years of fulltime work as a Driver & Identification Service Center Associate two years of fulltime work as a Driver & Identification Service Center Specialist or one year as a Driver & Identification Service Center Consultant.
4. Current continuous experience in the state executive branch that includes one year of fulltime work in a supervisory position within the Department of Transportations Motor Vehicle Division.