Guest Experience Agent

Develop your career at Strand Palace Great Place to Work 2024

Join our team at Strand Palace located in the heart of central London. We are looking for aGuest Experience Agent to create a warm and welcoming atmosphere for all guests and ensure their stay is memorable. Help us bring our mission of Serving London Love to life!

Your Benefits

Working at Strand Palace has its perks. As part of our team youll have access to a range of benefits including:

• Career paths with paid learning & development courses including apprenticeships
• Access to your earned wages whenever you need them via Wagestream no need to wait for payday!
• Free breakfast lunch and dinner on every shift
• Introduce a Friend bonus scheme earning you up to 300.
• Free laundry and dry cleaning to save you money.
• Free gym and Yoga classes
• day paid time off on your birthday
• Regular social outings and parties (think team nights out at activity bars in London with free drinks food and lots of fun!
• Paid volunteering day
• Life assurance scheme
• 24hr access to free and confidential employee assistance helplines (from financial and legal advice to counselling and wellbeing support)
• Free use of the hotel gym
• North Bank discount card
• Cashback plan for dental vision & physiotherapy.
• 50 off food and drink in the hotel bar and restaurant for you and your friends/family
• Discounted room rates for you and your friends/family at Strand Palace
• Additional access to discounted room rates at hotels worldwide including LR Hotels

What You Will Be Doing

• Provide a warm & friendly welcome to all guests in a professional manner.
• Be fully knowledgeable with the facilities services and special promotions offered by the hotel and pass this information on to guests whenever possible to maximize hotel sales.
• Be able to operate the hotel PMS and assist reception at peak times with checkin and checkout and other reception related task.
• Be a lobby host which includes proactively engaging with guests trying to anticipate their needs breaking reception queues and managing the flow of guests in the hotel public areas.
  

What Were Looking For

• A person who naturally goes above and beyond to create unforgettable guest experiences.
• Passion to deliver excellent service
• Confidence talking to guest in a professional manner
• Previous experience preferable

What Were About

Awarded a Great Place to Work At Strand Palace we foster a vibrant culture that thrives on quality interactions exceptional service and a touch of fun in our daily endeavours. We define ourselves by qualities such as confident creative and personable. If these traits align with your own personality then Strand Palace is the perfect fit for you.
From staffthemed lunches sponsored charity walks freshly baked cakes the Executive Team serving a hot breakfast to our teams and our Town Hall presentations each month we have a calendar of wellbeing events for our team that help us take a break and get to know other departments within the hotel.
Strand Palace is committed to providing a sustainable future for its staff and the planet. For two consecutive years Strand Palace has received the Green Key award and is a part of the Future Plus programme which works towards activating and implementing initiatives for the hotel to support the environment social responsibility economic impact diversity and inclusion and climate.

Want to start your journey with Strand Palace today

Apply now to join the team.