Internship - CRM Specialist
Internship - CRM Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a talented and motivated CRM Specialist to join our dynamic team in New York City. You will report directly to our Ecommerce Manager and play a key role in managing and optimizing our customer relationship strategies. As a CRM Specialist you will be an integral part of our customer relationship management team.
Key Responsibilities:
- Campaign Management: Assist in the planning and optimization of CRM campaigns across multiple channels including but not limited to email SMS and possibly social media.
- Data Analysis: Analyze customer data (retail web and overall business) to identify trends and insights segment audiences and develop targeted marketing strategies. Use data to create reports that measure the effectiveness of campaigns and suggest areas for improvement.
- Content Creation: Collaborate with the content design and marketing teams to develop engaging and personalized content for CRM campaigns. Ensure all communications are onbrand and resonate with our target audience.
- Testing: Participate in the design and of tests to refine messaging design and strategy. Use findings to make datadriven recommendations for future campaigns.
- Customer Insights: Gather and interpret customer feedback and reviews from various channels (including but not limited to surveys) to understand their needs and preferences. Work with the team to implement strategies that enhance the customer experience.
- CrossFunctional Collaboration: Work closely with other departments including sales ecommerce digital acquisition marketing customer service corporate and product development to align CRM initiatives with overall business goals.
- Administrative Support: Provide daytoday administrative support to the Ecommerce Manager including scheduling project management and coordinating meetings.
- Reporting: Record analyze and interpret all relevant CRM data (emailing SMS mobile notifications etc. to internal stake holders according to set timelines (weekly monthly etc.
- Internship : From June 1st Between 6 and 12 months
- This role reports directly to the US Ecommerce Manager and collaborates with the US Ecommerce team to contribute to the growth of online sales.
Required Experience:
Intern
Employment Type
Intern
